Ecosystem Process
When you want to ask Ecosystem a question about a specific vendor's features due to a client wanting to know more, how will you reach out to the Ecosystem team?
SUPPORT Ticket
When the connection work starts, what is the first item that you'll be working on based on the connection lifecycle?
PRE-WORK CHECKLIST!
What is the name of the confluence page of the Ecosystem team that houses all Ecosystem Knowledge Base?
ECOSYSTEM SPACE!
Who is the entity that starts the overall Ecosystem Connection?
CLIENT!
What are examples of items you need to complete as part of the pre-work?
Lookups, Custom Fields, Service Screen, Email Templates, etc.
What is the name of the ecosystem page where the specific vendor's information is stored?
ECOSYSTEM PARTNER PROVIDERS
When all the items are confirmed and you're ready to move forward with the connection, who do you reach out to in Ecosystem?
ECOSYSTEM RESOURCE MANAGER!
What is your responsibility, as a GCS Team Member, on UAT?
SUPPORT THE CLIENT! COMMUNICATE WITH ECOSYSTEM OF CLIENT ISSUES AND CONCERNS!
What are the two types of documents we have for Ecosystem?
INTERNAL AND EXTERNAL!
When you want to propose changes to the existing and live connection of a client and vendor, what type of ticket will you be raising to the ecosystem?
ENHANCEMENT!
What is your responsibility, as a GCS team member, when a connection is in the Go-Live activities phase?
MIGRATION, ECO CONFIGURATION ACTIVATION, AND RAISE TICKETS FOR ISSUES FOUND!
What do you call a vendor that works in line with the Accelerated onboarding and is usually completed within a week?
RAPID CONNECTION VENDOR PROVIDERS!
What is the most vital piece of information that you need to provide the Ecosystem team when raising a New Work Request or Enhancement Ticket?
THE SCOPE!!!
Name each phase of a connection lifecycle.
1. PRE-WORK & REQUIREMENTS
2. CONFIGURATION & DEVELOPMENT
3. TESTING & SIGN-OFF
4. GO-LIVE
5. POST GO-LIVE
Formerly known as A2A or APRO TO APRO. What is it called now?
EP2P or EQUUS PLATFORM TO PLATFORM!