Website TS
Debit card TS
Mobile app TS
100

Error "you have been redirected too many times"

What is allowing pop ups and redirects

100

My card is not going through/working? 

What is check Tallyho

100

I cannot use my passcode for the app on my new cell phone?

what is Remove security permission?

200

Error: Invalid Great Southern Online Banking ID or Password

What is check Backoffice for lock out?

200

I got a text message about a charge on my card? 

What is check Casetracker

200

I can't view my edocuments?

What is check Xperience/ESI to ensure customer is enrolled? 

300

Customer gets error and is logged out immediately after successful logging in

What is NTID audit trail?

300

Customer states that they are not able to activate their business debit card? 

What is make sure they are using the last 4 of the tax ID?

300

I'm trying to connect my account to plaid and it's not working? 

What is check RSA to ensure security questions are set and not blocked?

400

My mobile check deposit is not active

What is check CRM for MCD declines? 

400

I have used my card in while, how long before a debit card is deactivated for inactivity. 

What is 6 months?

400

I cannot not see my account online but you have verified the account is added to the NTID? 

What is walk the customer through checking if the account is hidden? 

500

Audit trial Error: Risk Authentication: secret Question challenge blocked MFATranID: TRX_work-manager-task

What is check RSA

500

I ordered a new card 2 weeks ago and have not received it? 

What is check tallyho to ensure a new card was mailed?

500

Unable to make a bill payment. Just keeps looping back to bill pay screen

What is check Mastercite/Ipay to verify bill pay is active?

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