Havertys History
The year Havertys started.
What is 1885
This is the minimum density foam found in all Havertys seat cushions.
What is 1.8 density foam
According to your Pre-ACE training, these are the three HDesign options.
WHat are In-Store consultation, In-Store Appointment and In-Home Appointment
These are Havertys 3 main Distribution centers
What are EDC, FDC and WDC
What ACE stands for.
What is Approach, Connect, Engage
The man who founded Havertys.
Who is J.J. Haverty
The type of leather used on all Havertys leather upholstery.
What is Top Grain Leather
One of these needs to be uploaded to a customers profile in order for a sale to qualify as a Design sale
What is sketch or Floorplanner 2D
This is the number you can text on the day of delivery to get your delivery ETA updates
What is 62925
These are the six steps of the ACE process.
What is Greet, Information Gathering, Demonstration, Addressing Objections, Adding On and Closing
He is the current CEO of Havertys
Who is Clarence Smith
It looks like leather, is easy to clean and it's almost always used in leather matches.
What is Vinyl
You need these three things to start a Design Prospect
What are Core Piece, Budget and Time line
This is what we call Havertys Delivery
What is Top Drawer Delivery?
The six items that make up a complete MSC Prospect
What is Why not today, Follow up plan, Text opt-in, Email content, Worksheet and Personal/Pertinent information
The total number of Havertys stores currently.
What is 127
This vendor is currently Havertys top selling fabric upholstery vendor.
Who is Jonathan Louis
These are the three zones in a room we should accessorize.
What are floors, walls and horizontal surfaces.
This is what the customer will get 1-2 days prior to delivery
What is a 2-hour delivery window
The percentage of products that are considered Havertys Brand.
What is over 90%
The state with the most number of Havertys locations.
What is Florida.
The percent of Havertys sales in Tampa for upholstery
What is 40%
This is what SWAGGER stands for
What is Snuggly (pillows/throws), Wall art, Accessories, Greenery, Gold plan, Electricity (Lamps) and Rugs.
The information a customer can get about their delivery team when they "Follow the Truck"
What is Photo of the driver and years of service
This is when the 30 day Price Match guarantee starts
What is after delivery