Using Your Resources
A customer's customer has a Personal Umbrella quote through Coastal Underwriters and is looking to bind. What instructions would you provide?
Personal Lines Bind Requests must be submitted through the Coastal Insurance UW online portal NOT via email.
What three exceptions do we have for phone quoting a customer who had an existing policy with us?
Special Events, Commercial Vacant Building, Builders Risk
An agent is looking for E&O for a Real Estate agent in Idaho. Can we consider?
No, Idaho is one of the states that is ineligible for Real Estate Agents E&O.
A church in Maine needs a quote for Property, GL, and D&O. What are two additional questions you need to ask?
How many buildings/locations? (if more than 4 send a paper app) and what is total value of property coverage needed? If more than $1 million, send a paper application.
Who is the Rapper who wears a clock around his neck that supported the 2024 USA Water Polo Teams?
Flava Flav
An agent calls on the Speed line. You notice in Contact Recall that they were entered as a Customer's Customer, and you are unable to locate their agency name in USLI Main. What do you do?
Ask them what wholesaler they work through and provide the correct Instant Quote phone number for future use.
True of false: USLI still writes pure apartment buildings in Canada.
True. It's a paper app.
True or False: We can consider E&O for an Artisan Contractor with a paper application?
False, we do not write E&O for Artisan Contractors.
How do you handle a call for a Condo Association in NY?
Send a paper application.
In 2024, what musician became the world’s first to become a billionaire solely from songs and concerts?
Taylor Swift
A Direct Appoint is calling to get information on how to phone bind a special event. How do you handle the call?
An in-home (residential) day care that has been in business for a year and a half and needs GL. What do you do?
Since they haven't been in business for 2 or more years, this risk is ineligible.
A Direct Appoint calls for a Professional Liability quote for a Guidance Counselor. How do you handle this?
Call Allied Health Product Path 5606 since it is phone quotable and is a Direct Appoint calling.
True or False: We can write property for a Condo Association in FL with an application but NOT for a Homeowners Association in FL.
False. We cannot write property for any Community Associations in FL (only liab or liab with D&O with an application along with a supplemental for Condo Assoc or phone quote for Homeowners Assoc)
Sixty percent of the world’s lakes (three million total) are in what country?
Canada
You have a Direct Appoint looking for GL for a caterer. What application do you send and what contact do you give them?
Caterer/Bartender app and commercial lines contact
You receive a call from a Tapco KL agent asking to speak to an underwriter about a question they have on an existing LRO quote. What do you do?
Advise the caller to submit their question in writing to their Wholesaler. We are no longer servicing new business quotes over the phone.
Can we offer E&O and EPLI for a Chiropractor? And if yes, how do we handle the call?
We can consider it for EPLI only and we can get the caller over to the Medical Providers Product Path 5718.
How do you handle an Adult Softball league looking for GL and D&O?
Call 5709
This series, which premiered in 1989 and has over 700 episodes, is the longest-running primetime scripted television series in the United States.
The Simpsons
An agent asks for liquor liability for a Haunted House. Can we consider?
No, Haunted Houses are ineligible.
A directly appointed agent calls asking if we can quote a handyman. What do you do?
I would confirm they are a true handyman (jack-of-all-trades) or if they are a remodeler (performing 3 or more trades.) If a true handyman, it is ineligible. If a remodeler, we can consider on the Artisan Contractor paper app.
True or False: A customer’s customer is looking for a quote for Professional Liability and GL for a software developer. You need to offer to transfer them to their Wholesaler because it is not something we can consider at USLI.
False, we should call Microtek Product Path 5716.
Can we consider a Non-Profit Hospice and if so, how do you handle it?
Send the NP Social Service APP along with the Companion/Caregivers Supplemental.
The United States makes what percentage of the world’s cheese?
25%