Facilites
A resident lost their key and I have questions about the process. What document should I refer to?
What are “Key SOPs”?
Who typically completes the “Student of Concern” forms?
Who are “Students”? / Who are “Parents”
What does KCE stand for?
What is “Knowing, Connecting, Empowering”?
A resident is checking out of Milton Daniel Hall. Should they check out with a Community Assistant, why or why not?
What is “No, residents should be checking out with a Resident Assistant or a Hall Director.”?
(A variation of this is also acceptable)
A resident asks you if we are hiring at the front desk or within Housing & Residence, what website could you refer them to?
What is “HRL Work With Us Website”?
In what city was KCE established?
Where is “Shreveport, Louisiana”?
A DoorDasher arrived needing to drop off a pizza. What is the correct response?
What is “No, you must get in contact with that person and they need to pick that up from you (the DoorDasher)”?
(A variation of this is acceptable)
There was an alcohol violation incident over the weekend and a resident wants to know more about the conduct process. Who should they reach out to?
Who is “Krystel”? / Who is “The Dean of Students”?
What should my first step be if I am sitting at the front desk and the fire alarm goes out?
What is “Grab the bag and point residents to rally point”?
A parent calls to tell you a their child has yet to receive a box of cookies that were delivered that morning. Who could you reach out to?
Who are “Peers”? / Who are “Neighboring communities”? / Who are “Other staffs”
Use critical thinking skills. Not all situations require a call to the HD on call. Utilize others - this could also be with experience supplies
How many intentional interactions should CMs have once a week in their KCE Weeklies?
What is "once a week"?
You are assisting a resident with a lock out. After confirming their ID number, pulling the spare and going to their door, what should you ask to see once they get to their room?
What is “their room key”?
A parent walks into the building as they are here to visit their child. They ask you to look up which room their child lives in. What should be your response?
What is “No, but you can reach out to the student to meet you in the lobby and walk you to their room.”
We cannot provide a personal information with another individual regardless of their relation as this is a FERPA violation. When in doubt don’t give it out.
Each semester our LRAs lead a session with a small group of residents to gather information on how our team has been doing in terms of KCEing - what is this called?