Front Desk
How do we greet people at our window?
What is with kindness and a smile.
What is the first thing we ask a patient when rooming?
What is Name and DOB and are you sick today?
Who is the best boss
Who is Denise!!
PA
what is prior authroization
How long is a MAW
30min
Someone calls 10 minutes before appointment to cancel
What is marked as a no show
Can I get an antibitoic I haven't been seen in 6 months
what is can I assist you to the front to schedule an appointment
What is our code word for problem
DOB
what is date of birth
How long is marcie typical appointment
15 min
Someone is filling out new patient paperwork what status are they in?
What is arrived
10 of dex is what kind of medication
What is a steriod
Who do we need to run this clinic?
Whom is everyone!! Go team
PO
what is by mouth
what does denise see on friday afternoon
what is quick care clinic
Where do you look for instructions to put in a new pharmacy?
Pt is here for joint injection what do we need
What is a written consent completed
How long in advance do you have to request time off and to whom?
A month in advance and to your manager
BID
what is twice daily
My prescription was not sent
is it in pa status?
Can Marcie see babies?
What is YESS!!!!
I need refill
What is
First and Last Name
Date of birth
What pharmacy they want the medication sent to
The name of the medication (make them spell if you do not understand)
The strength of the medication (e.g. 5mg)
The frequency of the medication (take 1 tablet twice daily)
what is our mission statement
what is a cheerful heart is good medicine
EOB
What is explanation of benefits
Who is the best clinic in BG
Who is BGMG