Indiana Tax Facts
Customer Service Best Practices
IDOR History & Milestones
Taxpayer Scenarios
Indiana Fun Facts
100

What is the deadline for filing individual income taxes in Indiana?

April 15

100

What is the first step in responding to a frustrated taxpayer?

Listen actively and empathetically.

100

In which year was the Indiana Department of Revenue established?

1947

100

A taxpayer calls saying they haven’t received their tax refund. What’s your first step?

Check the status of their refund in the system and verify their information.

100

What is the capital city of Indiana?

Indianapolis

200

Which tax does Indiana charge on the sale of goods and services?

Sales tax

200

What’s the best way to handle a taxpayer who is unsure about their tax documents?

Walk them through the process step-by-step, ensuring they understand what’s needed.

200

How many District offices does IDOR have across the state?

14

200

A taxpayer has moved to a new state. Do they still need to file an Indiana state tax return?

If they earned income in Indiana during the tax year, yes.

200

Which city in Indiana is known as the “Racing Capital of the World”?

Indianapolis

300

What is the current state income tax rate in Indiana?

3.23%

300

How should you handle a taxpayer complaint if you don’t know the answer to their question?

Politely let them know you will find the right answer and get back to them.

300

What is Project NextDOR?

A multi-year modernization effort to improve IDOR’s tax administration technology and services.

300

A taxpayer is confused about how to calculate their business sales tax. What should you do?

Direct them to the IDOR’s sales tax resources or provide a clear explanation.

300

What is Indiana’s official state bird?

Cardinal

400

Indiana property taxes are due in two installments. What are the due dates?

May 10 and November 10

400

What is the importance of tone of voice in phone interactions with taxpayers?

A positive and helpful tone conveys professionalism and empathy.

400

What was the purpose of the Indiana Tax Amnesty Program?

To allow taxpayers to pay past-due taxes without penalties or interest.

400

A taxpayer claims they were incorrectly charged property taxes. How do you assist?

Advise them to contact their county assessor’s office to review the charges.

400

Which famous popcorn brand was founded in Indiana?

Orville Redenbacher

500

What is Indiana’s tax rate on gasoline purchases?

7% sales tax, plus a per-gallon tax

500

How can you diffuse a situation with an angry taxpayer?

Acknowledge their frustration, remain calm, and offer solutions or next steps.

500

What is the name of the system used by IDOR for processing tax returns?

INTIME (Indiana Taxpayer Information Management Engine)

500

A taxpayer is disputing a penalty they received. What is your response?

Explain the penalty, and if necessary, provide information about filing an appeal.

500

Indiana is known for which large annual auto race?

The Indianapolis 500

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