Contact /New Referral
Financials
Evaluation
Resolution
100

The expected timeframe  of when to address a new referral (salvage) or contact (TL)

What is same day/next day?

100

These four components are needed for CCC to accurately calculate taxes and fees.

What are: 

1. Zip code + 4 

2. Plates

3. 1st or 3rd party 

4. LWO or TIC retain 

100

These are the two most important factors to consider when ordering keys?

What are the severity of damages, and ProQuote?

100
The document used to determine the Storage Facility Charges in the charges tab of the salvage capture screen.
What is the advance charges invoice?
200

This is one of the websites that allows you to search for additional contact information for our customers. 

What is ISO or Customer 360?

200

In these nine states the owner still holds the title even with a lien. 

Kentucky, Maryland, Michigan, Minnesota, Missouri,  Montana, New York, Oklahoma, Wyoming 

200
The threshold for setting a minimum bid on a high ACV vehicle.

What is $50,000

200

This is the final step in closing a salvage referral. 

What is an EFT?

300

This does not count as initial contact unless it is an attorney or SAC account. 

What is an email?

300

This document is required when attempting to make a payment on an upside down lien. 

What is a written LOG?

300

The document used when you have questions about specific state requirements. 

What are the SRGs?

300

This is the final step to close a TL referral.

What is a salvage referral?

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