INSURANCE/NO INSURANCE
Clue: I just want you to be aware that the office does not accept Medicaid including TennCare, however the great news is your first visit, exam, and x-ray will be $29.
Answer- What is: PATIENT IS CALLING FROM TN & HAS TENNCARE
Clue: “patient has broken tooth and would like to be seen sooner”
Answer: What is check in note
Clue: I don’t know of many other offices that have weekend/holiday hours. Let’s hold an appointment for you so that you’re guaranteed to see a Dentist. If you’re able to find something sooner, feel free to call us back.
Answer: What is After hour value statement
Clue: I will be asking you a few questions about your condition to ensure I am getting you the soonest available appointment.
Answer: What is Buffer statement
Clue: Exam by the dentist, cleaning by hygienist.
Answer: What is Child expectations.
Clue: Please reach out to insurance company to see if they can get their member or subscriber number to bring with them to their appointment
Answer: What is Protocol for when patient doesn’t have insurance card
Clue: Macro report shows the appointment was created online
Answer: What is self-appoint
Clue: Judgement free join and highly trained staff in dental anxiety
Answer: What is Fear value statement
Clue: What protocol is not followed when selecting IS responses without asking questions.
Answer: What is HIPAA violation
Clue: Patient says they need their denture relined.
Answer: I will schedule you for an exam by the dentist. They will show and discuss custom options for Dentures or Partials
Clue: ADSP scripting
What is aspen dental savings plan
Clue: $29 new patient appointment
Answer: What is The price of a new patient visit for uninsured, over 21yrs, & never been seen at Aspen Dental
Clue: We offer flexible financing options and competitive pricing
Answer: What is Value Statement for Insurance / Cost barrier
Clue: No Intelligent Scheduling questions are asked or no check in note
Answer: What is Caller was not the patient or caller is RS
Clue: You set verbatim HN expectations, patient later mentions upper arch, how do you proceed?
Answer: What is restate expectations with denture expectations.
discount plans are not insurance. We do work with MOST discount plans, treat as uninsured
Answer: What is discount plans
Clue: Patient states “I just got a call from the office to give a call back”
Answer- What is warm transfer to the office.
Clue: Tell the patient we have an onsite denture lab if they say….
Answer: What is Can you do same day dentures?
Clue: I can skip asking some intelligent scheduling questions if patient tells me about their condition.
Answer: What is False, agent must restate
Clue: What is the scheduling inquiry ticket outcome for HN patient scheduled where expectations set as: “You will have an exam by the dentist, they will let you know how they can help with your pain and the office will schedule any treatment.”
Answer: What is Invalid
reach out to the assist line so they can get the price
Answer: What is Cost of new patient visit
preventative care benefits exhausted for the year
Clue: Scheduling Inquiry ticket outcome if $19 NPA coupon is offered after Sept 1, 2024
Answer: What is Valid
Clue: 2-4 visits
Answer: What is turnaround time for denture appointments
Clue: What to do when no Intelligent Questions populate
Answer: What is notify supervisor and assit
Clue: What is the scheduling inquiry ticket outcome for HN patient scheduled where expectations set as: “You will have an exam by the dentist, they will let you know how they can help with your pain and the office will schedule any treatment.”
Answer: What is walk in scripting