Prescriber Portal
A prescriber is asking to process a refill for a patient in the prescriber portal. You would answer with this.
You can't! (We can direct to wordpress, voicemail, call in)
To verify a patient, you would look in this section of their profile.
Demographics
You create a refill for Oldman Jenkins as requested. This department would then print the paper for that prescription.
None! There is no paper in Pharmetika.
A prescription was just created in the prescriber portal. It would then appear here in ION.
Rx Entry
A prescriber calls in to update their credit card on file. After the call, you would log it here.
Clinic page on Salesforce.
You select this handoff method for two-day shipping.
Elevated
A patient calls to see what a specific charge is for. To research, you would look here.
Invoices
You're asked by a patient to create a refill for their Testosterone that isn't due til Sunday, October 27. When creating the refill, you would set this date using this field.
Monday, October 21
"Date for Order" section on Create order page.
When an order is showing "Filled", it means this.
It has been processed by Fill & Bill.
If a clinic is providing a PIN number to verify, you would look here.
Notes section of Organization page.
This is how a prescriber would request an order to be expedited.
We'll need to be contacted directly on a per order basis.
A prescriber is asking to you to add an allergy for a patient. To add that, you would go here.
Patient Profile
You can add a fee for a signature on a refill using this field.
Order Notes
This department can be skipped by PV2 if it's not needed.
Order Recon
This is the shorthand needed when tasking Fill & Bill.
F/B:
Rx Pad and patient profile.
This is the field you would check to see if a patient's spouse can speak on their behalf.
Fill Note
When processing a refill for a patient, you see that their prescription shows as "Inactive". This can be due to either of these two problems.
No refills remaining / Expired.
What we now know as Data Entry is being split into two separate departments - Rx Entry and Fill & Bill. This department is in the middle of those steps.
PV1
This is the category you would select when creating a task for any other department.
Processing Order
A prescriber needs assistance saving a specific dosing schedule for Semaglutide. This is where you would direct them.
Template Editor
You're asked by a patient to check to see if their order was sent in by their doctor. You don't see anything on their patient summary but you may find it here.
Rx Entry
A patient asks "How many refills do I have remaining?" You see they have "99" or "PRN". You would respond in this manner.
"I see your prescriber has allowed you to request refills as needed."
This is the goal of Order Recon.
To reconcile all items in an order before shipping.
These are the steps for creating a new prescriber and adding them to a clinic.
Maintenance -> Prescribers -> Add Prescriber
Maintenance -> Organizations -> Org Page -> Add Prescriber