Effective Communication
The two forms of learning
One way (formal) and two way (informal)
The range of a small group
_, _, and _ process takes into consideration how difficult it is to make life changes
Practical, empathetic, and short-term
Conflict resolution is defined as:
A way for two or more parties to find a peaceful solution to a disagreement among them.
The two counseling types:
Academic - declining performance
Non academic - dress code violations, personal problems
The basic elements of communication
Sender, message, receiver
Productive Group Member Roles - Social Oriented
Supporter
Harmonizer
Tension Reliever
Give 5 signs of higher emotional intelligence
Think about other's emotions, empathy, authenticity, benefit from criticism, praise others with feedback, control your thought, pause before acting/speaking, apologize and consider forgiveness, keep commitments, protect yourself from self-sabotage, refrain from creating false narrative, positive self-talk
Barriers to active listening:
Noise - distractions or environmental
Attention Span - average 10-15 minutes, varies depending on mood, motivation, perceived relevance
Receiver Biases - credibility, not open minded
Listening Apprehension - anxiety we feel about listening that interferes with our own beliefs and mindsets
The 3 types of counseling styles:
Directive - counselor centered
Non-Directive - counselee centered
Combined - counselor and counselee centered
Voice quality is a combination of:
Tone, pitch, rate, volume, and clarity
Productive Group Member Roles - Task Orientated
Idea Initiator
Information Giver
Coordinator
The five components of emotional intelligence
Self-awareness
Self-regulation
Social Skills
Empathy
Motivation
The 7 key active listening skills:
Be attentive, open-ended questions, probing questions, request clarification, paraphrase, be attuned to and reflect feelings, and summarize.
Steps to determining counseling environment:
Privacy
Limited Interruptions
Seating Arrangement
Review Student Folder
Confidentiality
Effective receiver techniques:
Listen critically, take notes, question and comprehend, and provide feedback
Four types of ineffective questioning and how are they used
Closed ended - yes or no responses
Foggy - unclear, vague, ambiguous, or indefinite
Multiple, double, or triple barreled - multiple questions asked at once
Catch - hidden bias, answer seems implied
The stages of successful behavioral change (transtheoretical model)
Pre contemplation
Contemplation
Preparation
Action
Maintenance
Common cognitive and emotional traps:
Self serving bias
Overconfidence
Escalation of commitment
Conflict avoidance
Steps to determining counseling approach:
Emotional Intelligence
Motivational Interviewing
Active Listening
Conflict Resolution
Barriers to effective communication and how to reduce barriers:
Inability to use language, poorly organized message, prejudice towards people and their ideas, and stereotyping. Reduce barriers by using concrete words, attend to verbal and nonverbal cues, avoid information overload, and reduce noise disruption
Five types of effective questioning techniques and how are they used:
Rhetorical - no answer is expected
Overhead - directed to entire group, answer is expected
Direct - ask to specific individual
Reverse - asked by student, directed back to same student
Relay - asked by student, redirected to another student
The motivational interviewing process:
Focusing
Evoking
Planning
The four steps to conflict resolution:
Step 1 - Identify the source of the perceived conflict
Step 2 - Establish a common goal
Step 3 - Request solutions
Step 4 - Agree on a solution(s) and determine everyone's responsibility towards the resolution
The 3 stages of counseling:
Initiation - Establish rapport, time, reason, and transition
Developmental - Exploration, understanding, action plan, and document
Closing - Transition, summarize, follow up, and closing