Emotional Intelligence
The first step in developing emotional intelligence.
Self-awareness.
The term for listening to understand rather than to respond.
Active listening.
When telling your team what needs done and when it needs done by.
Setting expectations.
Being what in a conversation is crucial for understanding the other person's needs, motivations, and emotion?
Presence.
What does the letter "D" in DiSC stand for?
Dominance.
Emotional intelligence skill that involves managing your emotions in stressful situations.
Self-regulation.
Communication method that uses body language, facial expressions, and gestures.
Non-verbal communication.
Making sure your team knows how to get a hold of you and that you'll respond.
Being approachable.
Knowing what you need in a conversation to stay present.
Self-awareness.
What characteristic is typical of someone with an "I" Influential DiSC style?
Being motivational/influencing.
Loves to work with others.
This element of emotional intelligence involves understanding the emotions of others and responding appropriately.
Empathy.
Technique that can be used to clarify understanding by restating what someone has said in your own words.
Paraphrasing.
The positive outcome that happens when you support your team and give them credit for their work, helping them perform at their best.
Empowers your team.
Making space for others to finish their thoughts and show up fully in the conversation.
Being patience.
When managing a team member and responding to them with compassion.
Managing with compassion.
An emotional intelligence competency allowing leaders to influence and inspire their team.
Social skills.
Ensure you're well-rested and nourished for important conversations as your energy levels affect communication.
Energy management.
Do this first when faced with a negative question or statement instead of jumping in and saying what comes to mind.
Pause and Notice: When faced with a negative question or statement, pause and take a moment to collect your emotions before responding.
Naming your emotions helps you understand and control them better.
Labeling.
A team that is effective, works collaboratively, respects each other, and thinks innovatively.
High-performing team
Understanding the other person at a mental level.
Cognitive empathy.
Communication skill that involves acknowledging the emotions of others and responding with understanding and compassion.
Empathic listening.
The foundation that is being built when mistakes are seen as learning opportunities rather than reason for punishment.
Builds trust.
The three key skills of presence.
Self-awareness, trust, and patience.
Share one example of a coaching conversation you had recently with an employee?
The frontline leader will share a story.