Food and Beverage
What is the main focus of the food and beverage area?
What are food and drinks?
What division is responsible for guest reception and concierge services?
What is the Rooms Division?
What type of establishment offers gaming facilities to guests?
What are clubs and gaming rooms?
Which department is responsible for hiring and recruiting staff?
What is the Human Resources department?
Name two positions that wait staff might hold.
What are waiters and bartenders?
Name two positions found in the front office area.
What are guest receptionists and porters?
In some countries, employees must get what type of license to work in gaming?
What is a special employee license?
Name one key activity the Human Resources department performs.
What is performance appraisal or training?
Who is generally in charge of the kitchen brigade?
Who is the executive chef?
Which area ensures guests' rooms are kept clean and comfortable?
What is housekeeping?
Name two roles in a gaming facility.
What are cashiers and croupiers?
What document describes a specific employee’s responsibilities?
What is a job description?
In what type of facility might food and beverage staff work besides restaurants?
What are lounges, coffee shops, or bars?
What type of audit is done at night to ensure the hotel runs smoothly?
What is the night audit?
What role might supervise gaming room attendants?
What is a gaming room supervisor?
Which department negotiates with union representatives?
What is the Human Resources department?
What determines the size and structure of the kitchen staff?
What are the size and type of service of the establishment?
What division takes care of security, laundry, and maintenance?
What is the Rooms Division?
What must you check before working in gaming facilities?
What are local gambling laws or regulations?
What is an essential task after new staff are recruited?
What is orientation of new staff?