Verification Treatment
Is being asked if customer received a damage and non returnable item
Photo Verification
What does OPM means?
Original payment method
What does DNR means?
Delivered Not Recieved
For orders above $500 where a police report needs to be validated, who do you transfer to?
Who is the CEO of Amazon
Andy Jassy
What is Verification Treatment used for
to prevent the abuse of concessions
Using CAP / Start Here / Returns or Wrong Item Workflow for Returned Item and didn’t get a Refund (Failed Return or MDR) which step are u being asked to Go to ?
Step 2
What does POD stands for?
Photo on Delivery
1/one
Coupons, Promtional Certificate, and vouchers are refundable. (true/false)
False
Ask Customer to Contact Us Back
Using CAP / Start Here / Returns or Wrong Item Workflow for Wrong item received, which step are you being asked to go to?
step 4
Using CAP / Start Here / Outbound (DNR, Item missing and Pre-Delivery) workflow for Received my package but items were missing/ empty box which step are you being advised to follow
Step 7
As a retail associate, where do you transfer if customer asked for a supervisor/manager.
DART
Who do you thanked when something Good Happen.
Beyonce
On Oct 5, Gloria contacts Amazon because she placed an order for a laptop which is marked as delivered on the same day, however she hasn’t received it yet what verification treatment should be applied?
ARI Investigation and 3 Day Wait Period (DNR)
Using CAP / Start Here / Returns or Wrong Item Workflow for Restocking Fee Concerns which step are you being asked to go to?
step 6
Using CAP / Start Here / Outbound (DNR, Item missing and Pre-Delivery) workflow for I haven't received my package yet / my package is still in transit which step are you being advised to follow?
Go to step 2.
This is the act of trying to help the customer after they have asked for a supervisor/manager.
Deescalate/Deescalation
What your Mentors Full name
Sanchez, Drovnick
Give 5 sample of Verification Treatments
Photo Verification
ARI Investigation and 3 Day Wait Period (DNR)
Ask Customer to Contact Us Back (Return related)
Incident Report
Police Report
Returns/Customer Received Wrong Item (WI)
Non-sellable Returns (NSR)/Restocking
MDR (Materially Different Return) Concession Denial
Returns for Part Item Missing
Returns Damaged/Defective
How many days does the customer have to return an item they received?
30 days from the time that it got delivered
What does EVENT_804 or EVENT_320 indicates?
that a customer’s item was picked up via a locker delivery or counter pickup
As a CAP associate, where do you transfer if customer asked for a supervisor/manager.
CARE
who was the founder of amazon
Jeff Bezos