Dice Journey

Dice Journey

1

First, can you tell us a little bit about these products and second, if you had to be any cartoon character, which one would you be and why?

The Service Delivery Experience (SDX) Team aims to enable the Global Customer Experience (GCX) operation to execute, monitor, and improve key performance metrics through  the use and adoption of our three main products.

2

First, can you elaborate further on the training scope and second, if you had to be a single age for the rest of your life, which age would you choose and why?

Another value stream of the Service Delivery Experience (SDX) Team is training which presents a prime opportunity to expand the knowledge base of all employees.

3

First, what can you tell us about these products and processes and second, is it true that you got hit by a lightning?

The Digital Experience Platform (DXP) Team is the technology and support processes enablement team. They enable and promote a wide variety of support processes, platform services (front-end and back-end tools) as well as technology services.

4

Antonio, I don’t have any questions, you’re amazing!

The Employee Experience Operations (EXO) Team supports the front line of our employees with IT & FinProc services. These are our brave agents working together across regions making sure we are creating value in providing support to the end users.

5

First, what’s quality assurance all about and second, if you could meet any person, living or not, who would it be and why?

Another value stream of the Service Delivery Experience (SDX) Team is quality assurance which is the continuous process of observing and analyzing agents’ customer interactions against a set of quality criteria to ensure teams improvement and meet each customer’s expectations.