Facts of Loss
Insured vehicle backed into parked vehicle
Parked-Iv struck Parked CV
Wind claim-red banner - not peg
Close Rh and set callback expectations
Caller is insured and wants Liability decision
IN Scope (but not the reason)
Rv Incident
My cars
Caller is undecided on repair shop and is eligible
Follow RH scripting and send Peg invite
Clamaint Struck Insured vehicle from behind at stoplight
Rear-end-CV rear-ended IV
hail-red banner-no drive in available
Close rh set callback expectations
Caller is Clamaint adjuster and wants draft information
Out of Scope (refer to FO)
Pickup truck- Commerical Policy
Mycars
Shop is closed
Peg
Insured Vehicle hit a pothole filled with water
Single- vehicle-IV struck object in road
Flood
Close rh set callback expectations
Caller is insured guest passenger and wants repair status
IN scope
Personal Vehicle-Personal Policy
Sidekick
Wind damage to vehicle, red banner, eligible
Bicyle ran into side of Insured vehicle
Pedestrian-Bicycle struck IV
Double Jeopardy
hail- red banner- drive in locations available- peg eligible
Continue through RH Process
Caller is insured wanting the address of clamiant
Out of scope ( refer to FO)
Motorcycle Policy
Vehicle is flooded and can't be moved
Not to peg
Claimant accuses insured (IV hitting CV) although the insured states they did not.
No contact
Wind-Does qualify for Peg-No red banner
Close Rh And set callback expectations
Caller is Medical Provider calling to get liability decison
OUt of scope (refer to FO)
Uber drive
my cars
Double Jeopardy
What Does PEG Stand for?
Photo Estimating Group