Todays News
When did a dedicated wordpress support team become available for BH & HG?
Nov 4
Where can you find a list of queues to transfer Customers to other teams
Transfer Tool
During the day make sure to drink lots of...
Water
What are the 2024 Key Focus Areas
Grow our Customer numbers
Grow cross-sell by offering additional products
Improve Customer retention
Elevate market awareness and reputation of our brands
What is the only food that can never go bad?
Honey
How long should we be leaving Customers on hold for?
(Maximum)
2 minutes
When should we create an RTN case?
Whenever the Customer shows cancel intent
What should you do if something goes wrong, or if you you're stuck on a problem?
Ask for help
How many OMS specialists do we have?
5
What was the first animal to ever be cloned?
A sheep
Name 3 MyTime Support Service offerings that were added on Nov 6
Any 3
Where can you find a large collection of helpful articles about products, processes, and more?
Knowledge Base in PEGA
Plan and pace you're...
PTO
How many years has Kate been with Newfold?
22
What is the main ingredient in Donair sauce?
condensed milk
What is the newest affinity group?
basketball@newfold
What does T.R.A.M stand for?
Team
Refresher
And
Mentorship
What's a good way to shout out a team member for doing great things?
Kudos Board
There are 2 tortoiseshell cats on the team. What are their names?
Luna & Zoey
Why do Canada and the US have different Thanksgiving days?
Time of harvest
Who won the "best pet costume" in the Newfold Digital 2024 Halloween Costume contest?
Madison Daugherty
Who can you go to if you need help with a project or question?
Anyone on the team
What's a good way to network with team members across the company with similar interests?
Affinity groups
How many MPCs do we have?
8
How many teeth does the average adult have?
32