Mercedes
Client requests duplicate plates be ordered
LT Replacement
Client asks about a unit that is a COV so we can't assist
LT COV
Client requests the status of a renewal for an L&A unit
LT COV L&A
Client asks about the status of their permanent plates and during your research you discover this vehicle is a leaseback and the title is still missing.
LT Leaseback
Client reached out to check the status of their renewal but didn't provide any vehicle identifying information. After 2 follow ups you are closing out the incident
LT Incomplete Information
Client requests an electronic copy of their registration
LT Backup
Client sends an insurance card which is was the missing document for an open renewal request.
LT Document
Client reaches out and asks what the status of their renewal is and upon your research you discover the unit wasn't renewed due to the incorrect expiration date in EDGE
LT Expiration Error
Client reaches out to update their send to mailing address on an open renewal request.
LT VAULT Change Request
Client asks you to initiate a state transfer from KY to TX.
LT State transfer
LT Int Reg
Client requests a name change on current registration
LT request
Client reaches out with a follow up question for an inspection that is needed on a state transfer. Comes in on same email chain that was previously closed.
LT Client duplicate
Client receives a renewal in the mail but it isn't for their company.
LT Mailing issue
Client completed their registration on their own and is providing a copy of their current registration.
LT Registration update
Client reaches out asking about CARB requirements for their CA renewal.
LT Advice & Guidance
Client asks how a title should be signed on a purchase order that they just completed.
LT Group Level
Client reaches out to ask where the closest inspection station is and then advises they are going to complete it Friday.
LT Inspection Update
You get an incident that has been reassigned from AskL&T
LT Redirected
LT VAULT Status Question
LT Coordinator reaches out for something related to a request we submitted.
LT Coordinator Follow-up
Client requests a copy of their title
LT backup
Client reaches out to advise the renewal needs to be processed on an out-of-state waiver
LT inspection complete
Client asks for a state transfer from CA to AZ, but upon further research you discover the vehicle is being transported by the Mid-Lease Transport Team.
LT Transport Team
Client asks about the fees associated with a completed registration
LT Billing