FRONT DESK
FRONT DESK
WHAT IS THE 5TH STEP OF CAFE SERVICE?
DELIVER THE SHAKE DIRECTLY TO THE MEMBER
WHAT IS THE FOCUS OF SERVICE EXCELLENCE?
THREE STEPS OF SERVICE
WHAT IS THE NEW CLASS IN THE MOVE STUDIO?
BURLESK
WHAT DO WE SAY TO PEOPLE WHEN THEY SCAN INTO THE POOL?
ENJOY YOUR SWIM!
WHO GETS TOWELS?
SELECT MEMBERS AND PEOPLE WHO PAY B/W FOR IT
DO WE OFFER DISCOUNTS FOR PEOPLE USING THEIR OWN CUP?
YES, WE DO. 10% OFF
WHAT IS THE 10FT RULE?
A HEAD NOD, SMILE OR WAVE
CAN WE SELL PILATES SESSIONS?
NO
HOW OFTEN ARE JUNGLE RUNS?
EVERY HOUR
WHERE SHOULD A FLOATER HANG OUT?
WHERE THEY ARE NEEDED TO BE/REQUIRED
WHAT GOES IN THE MANGO BLUSH?
TROPICAL JUICE, VANILLA PROTEIN, MANGOES AND STRAWBERRIES
WHAT ARE THE NON-NEGOTIABLES?
CONSISTENT LANGUAGE, 5FT/10FT, PROSPECT PROCESS, NAME TAG + UNIFORM, CLASS CHECK IN, PT CLIENT PROCESS, CLUB CLEANLINESS, OWNERSHIP AND ACCOUNTABILITY
WHAT ARE YOU NOT ALLOWED TO BOOK?
EVERYTHING UNTIL WE ARE ALL TRAINED
WHO IS RESPONSIBLE FOR ROLLING YOGA TOWELS?
PERSON ZONED AT CAFE
A MEMBER COMES IN AND THEY NEED SOMETHING FROM THE LOST AND FOUND BUT YOU ARE ALONE, DO YOU LEAVE THE DESK TO CHECK?
NO, ABSOLUTELY NOT. WAIT UNTIL SOMEONE GETS BACK TO THE DESK.
NAME ALL SIGNATURE SHAKES
DEJA BREW/POWERED UP, MANGO BLUSH, PEANUT BUTTER CUP, COOKIES N CREAM, LEAN GREEN, MOCHA RUSH, BERRY BLAST, FUNKY MONKEY
WHAT DOES F.O.R.D STAND FOR?
FAMILY, OCCUPATION, REACREATION AND DREAMS
WHAT IS A FST?
FASCIAL STRETCH THERAPY
WHAT ARE OUR "SPECIAL DAYS" FOR FREEBIES?
MONDAY APPLES, COFFEE TUESDAYS/THURSDAYS AND HYDRATION STATION ON WEDNESDAYS. BONUS 500 PTS: 2X SAMPLES THROUGHOUT THE DAY.
NAME AND DESCRIBE THE 3 STEPS OF SERVICE
WARM, GENUINE GREETING. TOUCH ON F.O.R.D. WARM, GENUINE GOODBYE.
NAME THE 6 STEPS OF SERVICE
GREET GUEST, ANSWER QUESTIONS AND SUGGEST. RECEIVE THE ORDER AND WRITE ON THE CUP. COMPLETE THE PAYMENT. TIE HAIR, WASH HANDS AND PREP ORDER. DELIVER THE ORDER DIRECTLY TO THE MEMBER. THANK THEM AND INVITE THEM BACK.
WHAT IS THE CORE FOUR?
WE VALUE OUR TEAM AS OUR GREATEST STRENGTH. WE SERVE OUR MEMBERS THROUGH AUTHENTIC CONNECTIONS. WE ARE ADMIRED FOR OUR FITNESS INNOVATION AND EXPERIENCE. WE LEAD BY DELIVERING 5-STAR CLEANLINESS.
WHERE CAN YOU FIND INFORMATION ON PERFORMANCE COACHES?
TRICK QUESTION. NOWHERE, HE HE
WHAT ARE THE 5 CORE VALUES?
COMMITTED, CARE, AUTHENTIC, DIVERSE AND WORK ETHIC.