Digital Ambassador
Educates Guests and encourage mobile app download
A Digital Ambassador
What action is performed on Reg 16.
Refund
Expires within 6 months
Rewards points
Personalizing the digital transaction
Using the customer name
9.3%
Delivery sales target for each restaurant
Front Counter Gatekeeper
A Digital Ambassador
Able to purchase items through the app automatically
Linked payment
There are 4 tiers with 16 different products
My McDonalds Rewards
Free Everyday
Smiles
1 - 2 - 3
Ketchup policy for fries
Hospitality, Mobile App, Curbside, Table Service, Delivery, and Kiosk.
Areas of responsibility for a DA
ROA, Curbside, DT, Table service
Ways to receive a mobile order
Typically takes 3 - 4 minutes but can take up to 24 hours
Award points
Thank you for choosing our McDonald's today, will you be using the mobile app?
Digital prompt
4 minutes or less
ADWT target
What does linked payment do?
Faster service for Drive thru, curbside, and table service.
6000 points
Highest award level
100 points
Rewards received for each $1.00 spent
Checking with every guest during their dining experience
Table touches
48
2024 Delivery G/C/R/D
Emotional intelligence, outgoing, enthusiastic, clear communication, and persuasive
Digital Ambassador skill set
Blue wording under mobile order code
How to change pick up area for mobile order
How do you receive rewards for every purchase?
Opt in
Top reason orders are canceled when this is not done
Product outage
Button used on register for manually entered delivery orders
Billable Sales