WISP Deinstall
Locked gates, animals, strict move out.
What are reasons why we schedule the deinstall?
$5.00 monthly charge.
What is the fee for keeping email after the customer has cancelled internet?
The little black box that is installed with VoIP. Analog telephone adaptor.
What is an ATA?
In our Terms and Conditions, we require a 30 day notice to stop billing on their account. The 30-day notice starts on the date the customer gives us the notice. You need to explain this to the customer and give them their last date of billable service.
What is the 30 day notice?
Orders::Pending Fiber
What is where we send the fiber deinstall tickets.
3 months of undiscounted internet + $100 disconnect fee.
What are EFT's?
VOIP::CANCEL
Where do we send the ticket?
$55.00
What is the $55 return item fee?
Scheduling fiber deinstall or Member returning it to the store front.
What is the two ways of returning fiber equipment?
Customer is/is not keeping their email for $5.00 a month
What is proper documentation on keeping their email address.
In our Terms and Conditions, we require a 30 day notice to stop billing on their account. The 30-day notice starts on the date the customer gives us the notice. You need to explain this to the customer and give them their last date of billable service.
What is the 30 day notice.
Creating a second ticket.
No, we don't create a separate ticket. Questions have been added to the template about the email address. We send it to the same place on the deinstall ticket.
Customer will lose their number.
If we cancel VoIP before the number is ported.
What is retaining the member when they call to cancel.
Who called in?
Radio disco date:
Best contact numbers:
Customer availability/Hours of operation:
Is there VoIP: Y/No
Customer was advised of the 30-day notice? Y/No
Do ETF’s apply? Y/No
Last date of billable internet advised:
Does the customer want to keep their email address and if so are they aware of the $5 monthly fee? How do they want their invoices sent if keeping?
Deinstall Template
No locked gates, no access restrictions, no animals.
What is an unscheduled deinstall?
Their billing address and how they want their invoices sent to them for email if keeping.
What is questions to ask the customer.
Customer will mail equipment back in a postage paid envelope
What is the way a customer returns VoIP equipment to us?
Fiber does no have contracts so is not subject to this.....
What is the ETF for fiber?
Billing::Deinstall
What is the place we send the deinstall ticket?
SM, SMPS, Grounding block, lightening rod.
What is the WISP equipment we collect?
Customers would want to keep their same email for $5 a month so they don't lose their email address.
What is a talking for point for keeping their email for $5 a month
Create a 2nd ticket on the account.
What do we do for VoIP cancellations?
Calling scheduling to advise of fiber pick up.
What is flagging?
Summarize the call, provide dates, and short summary of the deinstall process.
What do we tell the customer on the phone?