GENERAL AGODA
Which Asian market is one of Agoda's largest?
Thailand.
Which Asian country is home to "Changi" Airport
Singapore
How many agent skill base on Flights service model?
3 - FO, EN non-GDS, EN GDS (BO)
What's name of Confluence page that contains "How to report unplan leave request" of Flights team?
Flights Operation Internal house rule
What Agoda feature lets users earn cash credits for future bookings?
AgodaCash.
Which Thai airline operates primarily as a low-cost carrier?
Thai AirAsia.
How many total Flights TH agents (as of Nov 2024)?
30
What you need to do when you receive email from airline providing waiver code for refund in GDS?
Transfer email via Genesys queue
What rank did Agoda achieve on Workventure.com as a preferred workplace for the new generation?
#4
What year did Suvarnabhumi Airport officially open for commercial flights?
2006.
How many Flights Wizard flow which were globally rolled out? Share name of Wizard flow
2 - Cancellation and Booking Info
Customer request name correction. What's the next action should be taken?
Supplier - Vietjet direct connect
Travel date&time - 25 Nov, 18.35
Contact date&time - 25 Nov, 15.40
Advise the customer to contact the booking office at the airport to correct the name and pay the additional fee
In which "city" and "country" was Agoda founded?
Phuket, Thailand
Provide 2-3 new Thai airlines that will come into operation in 2024
1. P80 Air, 2. Landarch Airlines, 3. Really Cool Airlines, 4. Pattaya Airways, 5. Asian Aerospace Service, 6. Avanti Air Charter, 7. Siam Seaplane, 8. Asia Atlantic Airlines.
How many regions does each RCSM of the Flights team manage? List each RCSM along with their respective regions.
3 - Zairina (SEA and Activities), Kumaran (EN), Nina (NA and TC)
Provide minimum information when request TC to locate BID.
- Supplier name / Supplier PNR
- Itinerary details: Airline name, Date, route, one-way or roundtrip
- Amount: Supplier price, customer charged amount.
- Customer details: name, email
- Booking creation date
What is the name of Agoda's mobile app feature that offers exclusive last-minute deals?
Agoda Special Offers.
What is the biggest aircraft type in the world and what is the maximum passenger capacity
Airbus A380, Approximately 850 passengers
How many TMs managing North Asia region?
Nell (CN), Jing Yi (CN), Stan (JP), Claire (KR), Minhye (KR)
What the correct action when a customer requests a payment receipt for a "Voluntary Reissue Bookings"
Issue a manual receipt for Voluntary Reissue Bookings by adding following details
- New Flights Schedule (Flight Reissued Schedule)
- Total Reissue Amount in the Total Price field