Account-Related
A player requests an email change via chat but cannot access their registered email. What should they be asked to do?
Provide a photo identification.
What timeframe should players be advised to wait for a refund from a failed Interac deposit?
1-3 Business days
How long is each Betty Status Period
28 days
What is the MIN a player can self exclude for?
6 months
What must be requested for a change of Date of Birth (DoB)?
Reason for the change and a valid ID
A player claims they deposited funds, but the balance is not reflected in their account. What is the first step you should take?
Transaction ID or confirmation from the payment provider.
How are Betty Coins earned?
Daily Spin, Daily Wheel, Status Boxes & leveling up (deposit promos)
Whats does RTP stand for?
Return to Player
What action should support take if a customer requests an override of their account lockout before 15 minutes?
Wait until the lockout period expires.
What does the failure message "Card not supported by CFT Program" indicate?
The card being used is incompatible with the Credit Funds Transfer (CFT) program.AKA this card will not work.
What is the Highest Betty Status that EVERY player can earn?
Diamond
Where do we see betty store purchases?
Loyalty page
If a CSM asks to change their name for reasons other than marriage, what proof must they provide?
Change of Name Certificate, or Updated Birth Certificate
What should you do if a player requests to withdraw funds to a card not previously used to make a deposit?
Decline
We are unable to add a free gift through support, but we offer daily bonuses through the Daily Wheel, Daily Gift, Quests, Level Rewards, Deposit Promos, Betty Shop, and Status Levels. The more you play, the more you earn!
Chat: Why wont my game load?
What should CS do?
All TS steps.
What documentation is required to confirm identities for accounts flagged as duplicates belonging to twins?
Government-issued photo identification for both individuals.
A player attempts to withdraw funds via Interac but has not verified their email. What step must they complete before the withdrawal can proceed?
Verify their email address.
Chat (VIP PORTFOLIO PLAYER): Can I have a bonus?
Your account is exclusively managed by your VIP host. We have raised your request to them directly but feel free to use vip@betty.ca for future requests!
Where can a player see how much time they have played on the site?
Sessions page