Service Delivery
What is our LEI goal ?
I assist customer with invoicing, payment acceptance, and can be used as financial tool. How am I?
TD Online Accounting including Tap to Pay
What are the names of the two new team managers of SBB ?
Persia Abdullah and Maria Serrano
What is one of MIP promises? Please provide an example
Provide a Warm Welcome, Curious & Caring, Knowledgeable, Helpful, Advice and Thankful
8,000 SR points
For zelle: What does IDV_NOT_STARTED means?
Means the customers has NOT started the process to have SMS sent.
What does our HEAT model stand for?
Hear what your customer is saying
Empathize with your customer
Apologize for how your customer is feeling
Take Action with speed
Please list the four ways a customer can waive monthly maintenance fee for TD Business Premier Checking?
True or False: 30 days rolling limit is based on a Customer's account
False. 30-transfer limit in the last rolling 30 days for a Zelle profile
LEI Survey. What are the two questions the customer is asked?
1. How much do you agree that TD Bank delivered an exceptional experience?
2. If you have future financial needs, how likely are you to increase the amount of business you have with TD ?
I was launched in October, customer use accounting software to help me work. I help provided a view of their business performance. Who am I?
TD Small Business Dashboard
When does phase two start for PTO planning?
December 12, 2024 at 1p.m.
Providing advice AND showing empathy
What is the minimum amount a customer needs to open a business CD?
$5,000
What is the within minutes limit for zelle?
Up to 1,500!