Appointments & Referrals
How long are regular follow up appointments?
15 minutes
What are the 3 priority things to verify when registering a patient?
1) Healthcard validity
2) Phone number(s)
3) Address
What are 5 of the tasks staff are required to complete each shift?
Voicemails
Confirming appointments
Cleaning rooms
Specialist appointment notifications
Registering patients
Filling rooms
Faxing
How many staff members work at MFCC currently?
There are 8 staff members:
- Andrea
- Angelica
- Antonella
- Lila
- Rainu
- Sabrina
- Salwa
- Sonita
What is the keyboard shortcut to register a new patient?
F6
What is one of the common specialists we refer to in Milton and what is their specialty?
Several answers available.
Are all Canadian health cards acceptable to cover a physician visit?
All Canadian health cards are accepted to cover medical visits with the exception of Quebec health cards. Patients with these health cards must pay $60 for the visit.
Who will be responsible for following up on all referrals made by Walk-in Physicians?
Lila
What is the full address and postal code for MFCC?
820 Main St. E.
Milton, ON L9T 0J4
What is the keyboard shortcut to access a patient's appointment history?
F4
How often can PAP smears be scheduled to be covered by OHIP?
Every 3 years
When validating a health card, what are the only codes for fully valid health cards? (Hint: there are 2 codes)
50 & 51
Name the 4 vital signs to be recorded when you are measuring them for a patient.
Blood pressure
Heart Rate
Oxygen
Temperature
What is a gerontologist?
A professional who studies aging and promotes well-being among older adults.
What are the colors associated to each of the 6 appointment types?
Follow up - Green
Phone appointment - Pink
Consult - Yellow
PAP Only - Orange
Physical - Blue
Walk-in - White
You are on the phone with a patient who tells you they are experiencing chest pain and shortness of breath. They are telling you that they are on the way to see a walk-in physician and they would like you to register them so they don't have to wait once they arrive. How do you respond?
Tell the patient to go to their nearest Emergency Room to seek care.
You are given the following to provide to a patient after their visit:
- A long-term disability form
- A doctor's note
- A requisition for physiotherapy and massage
How much do you charge the patient?
Long-term disability: $150
Doctor's Note: $20
Requisition: $20 ($10 for physiotherapy, $10 for massage)
Total: $190
What is the medical name for an Ear, Nose, and Throat (ENT) specialist? Pronunciation counts!
How can I see my most recent patient searches?
Clear the patient search bar and press "Enter"
A family wants to schedule the following appointments:
- 1 follow up
- 2 physicals (one for a woman with a pap, one for a man)
- 1 infant immunization
How much time IN TOTAL will this family be scheduled for?
Follow up = 15 minutes
Female physicals with PAP = 30 minutes
Male physical = 20 minutes
Infant immunization = 20 minutes
Total: 1 hour 25 minutes
What are the "Insurer" labels we use in the clinic and what do they stand for? (i.e. a patient with a health card vs. a refugee vs. one with no coverage)
- "OHIP" - Ontario Health Insurance Plan
- "IFH" - Interim Federal Health (Program)
- "-PP-" - Patient Pays
What is Dr. Tawadross' billing number?
018489
How many middle names does Dr. Tawadross have and what are they?
Two middle names: Mongui Sadek
Which of the following is NOT a function of Accuro?
- Generate invoices
- Send patient messages
- Hold a cancellation list
- Group appointments by family
- Search by patient File Number
Accuro cannot Send Patient Messages.