Weeks 1-3
Where are in this type of industry.
What is the experience industry?
The reason hotels have select service hotels, that offer amenities almost like full service but operate as limited service, is to do this to service offerings:
What is "blur the lines" and attempt to offer everything to everyone.
This type of "MICE" (one of the 4 classifications) has multiple moving parts over the course of a few days with a major food and beverage component.
What is a conference?
When it comes to leadership, you should always lead with this.
What is empathy?
This type of a law holds an alcohol serving establishment liable if a drunk person leaves the establishment and hurts themselves or others.
What is the Dram Shop Law?
This type of rate/price does not drive demand.
What is "low"?
A full-service hotel must have a major type of this department to be considered full service.
What is food and beverage?
This type of marketing partnership involves connecting with a person who has over 10,000 followers.
What is a social media influencer?
This type of leader typically motivates employees to work above and beyond normal expectations.
What is a transformational leader?
This is what DEI stands for.
What is Diversity, Equity, and Inclusion?
What is independent or boutique hotels?
UberEats, DoorDash, and GrubHub are this type of company.
What is a technology company?
This type of hospitality job functions brings in revenue and is focused on the customer, not you.
What is sales?
This is doing the right thing when no one is watching.
What is ethics?
These words make up the acronym RevPAR.
What is revenue per availale room?
This type of hotel company manages the hotel but does not own it. It is where your paycheck comes from.
What is 3rd-party management companies?
This area of the restaurant interacts with guests.
What is the front of the house?
This is what MICE stands for.
Meetings, Incentives, Conferences, Exhibitions
This is the first step in creating a message.
What is encoding?
This is when you make a commentary about someone's ethnic or cultural background, even innocently or as a joke.
What is a microaggression?
This is the single most important performance measure of a hotel, compared to your designated competitors.
What is the STR report?
This percentage range is the standard for food cost.
What is 25% to 40%?
This type of hospitality job functions focuses on brand image and awareness and works alongside the revenue generating department of the hotel.
What is marketing?
This important aspect of communication can change the entire message - even without changing the words - just based on 1 to 2 of these influences on communcation?
What is body language OR what is word stress/inflection?
This is the revenue model for how major hotel companies generate revenue.
What is franchising?