Customer Type
What type of customer only purchases products during Holiday season?
Holiday Shopper
This contact driver that deals with pre-order dates, status and reservation of a customer order.
Upcoming Release/s
What is being celebrated on the fourth Thursday in November?
Thanksgiving
What type of customer who buys products for others as a surprise?
Gift Giver
Customer called in to specifically check their item status of delivery.
Online Orders
Holiday that is being celebrated after Thanksgiving which is also considered as major shopping day known for online deals.
Black Friday
What type of customer who buys product for collecting purposes?
Collector
Contact Driver that deals in checking if they purchase the extended warranty (GPG/PRP)
What tool are we going to use in receiving calls which is also use for daily log in.
NiceCXOne
This is a customer who plays game less than 20 hours per week.
Casual Gamer
Contact driver that deals with the creation of customers account and membership enrolment.
GameStop Account
Tool that we are going to access to disposition the auto populated ticket when receiving calls from NiceCXOne.
Zendesk
Customer who buys several games a year, trades and reserves game and plays more than 20 hours a week.
Core Gamer
This contact driver refers to rare case concerns of customers specifically for their account, order info and Gift Card verification.
General Inquirie/s
What information are we going to ask from the customer for verification purposes?
Billing Name
Billing Phone Number
Billing Email