general
When pasting FAQ's into emails we must insure?
All spacing is correct and it all flows as one cohesive email.
I don’t know PPL. Who are you and why should I trust you as an FI?
#3 - PPL is the leading fiscal intermediary for consumer directed services. We have been serving consumers and personal assistants for 25 years and work with 50 programs across 21 states. PPL is solely dedicated to consumer directed services and does not have other lines of business. Many of our employees have worked in consumer directed services for decades and our EVV technology is the highest rated on the Google App and Apple App stores.
what does MLTC stand for?
Managed Long Term Care
Where will emails assigned to a direct person be found?
My support dashboard
When will the transition process and training begin, and how do I know what to do?
#10 - Our customer service center officially opens on January 6th. Please call us back starting on that date, and we’ll get you set up in our system, provide transition information, and walk you through the forms and requirements. If you do not want to do this over the phone, no problem! Just let us know, and we will have a team member schedule a group or in-person session to help you through the process. And please mark your calendars: Consumers and personal assistants must complete their transition and forms by March 28th.
What does ILC stand for ?
Independent Living Center
How Did PPL Get My Contact Info?
72 - Hello! Thank you for reaching out. PPL has partnered with the NY Department of Health to ensure CDPAP consumers receive important information about the statewide fiscal intermediary transition. Consumer contact information was provided to PPL by the state strictly for this purpose. Please let us know if you have any questions. We are here to help! Cheers, Team PPL
I’m a personal assistant. Will my health benefits and compensation change?
#14 - You will receive compensation and benefits information during your transition process with PPL. Competitive compensation and benefits will be offered.
What is an FI?
An organization providing Financial Management Services to support CDPAP participants in managing payroll
Who pays for CDPAP? What are the costs?
54- Medicaid covers the costs of CDPAP, so there’s no fee to participate.
What if my FI stops working with CDPAP before my scheduled transition date?
#16 - For managed care members, your managed care plan will help you get support if your current fiscal intermediary stops operating before the transition. For fee-for-service members, your Local Department of Social Services can support you in maintaining CDPAP services and transitioning to PPL or one of our partners at the appropriate time.
What is Consumer Directed Personal Assistance Program ?
NY program that allows home care consumers to hire the caregiver of their choice. Self-Directed Care.
What is a legal guardian?
A legal guardian is a person who is legally authorized to make decisions for another person, called the ward, who is unable to make decisions for themselves.
What hours will you be open?
#24 - Our phone lines will be open Monday – Saturday, from 8 a.m. to 8 p.m. Eastern Time. Our local office hours will vary, but we will be able to share them soon.
What is a Conservatorship ?
A conservatorship is a legal arrangement where a court appoints a person to manage the affairs of someone who is unable to do so themselves. This can include managing their financial affairs, personal care, or both. The person being cared for is called the "conservatee" and the person appointed by the court is called the "conservator".