CRM
For follow up responses which email template should be used?
NY CDPA CONTINUED FOLLOW UP TEMPLATE
Why is no one helping me? I don't want a vague answer. I need a new FI and I need specific information ASAP. Please I'm begging for assistance!
Create a case
What does the pay schedule look like?
28 - Personal assistants will be paid weekly. Our pay period starts on Sundays and ends on Saturdays. Fridays are pay days.
What is PACE?
Medicaid provides comprehensive medical and social services to certain frail, elderly people (participants) still living in the community
What are all the reason to why a case should be made?
1. If answer not in FAQ's
2. Question is asking about FI partnerships
3. If the question is in another language
Will your system be the same as what I'm using now?
33 - Our system, PPL@Home, makes it easy to manage your information and time worked, whether online or on our EVV app, which is called Time4Care. The system automatically checks that hours worked match up with your authorization so that your personal assistants get paid correctly. Our tools are built to meet all program requirements and give real-time updates on work shifts.
Who pays for CDPAP? What are the costs?
54 - Medicaid covers the costs of CDPAP, so there’s no fee to participate.
What does SDC stand for?
Self-Directing Consumer
Emails from perspective clients with questions regarding NY CDPAP will be sent to?
NYCDPAP@PPLFIRST.COM
What information will I need to use your system?
37 - To use our system, you’ll need basic information like your contact details, employment records, shift schedules, and any required program documents. We’ll guide you through setting up your account and provide training on using our portal and mobile app.
Will personal assistants get holiday pay?
61 - Will personal assistants get holiday pay?
What is Agency with Choice ?
A model for Self-Direction, whereby the Financial Management Service organization is the joint co-employer and control the amount of wages the care/support workers receive. This model reduces the choice and control for participants and their representatives vs. the Fiscal Employer/Agent model.
What is the best email template for inquires?
NY CDPAP: email response to inquire
How are you going to make sure my case manager knows to send you my auth so my personal assistant gets paid?
41 - We work directly with case managers and service coordinators to ensure all necessary authorizations are up to date in our system. This helps make sure your authorizations are accurate, so there are no delays in your personal assistant’s pay.
What will I get paid with PPL?
7 - We will be sharing pay rates and benefits options with personal assistants during the transition period. Competitive compensation and benefits will be offered.
What is a case manager?
Also called social and human service assistants, service facilitators, network coordinator and others, case managers help people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client's progress with treatment plans. Case managers may work for or in concert with a social worker, psychologist or similar health and human service authority Case managers work in many aspects of people's lives, and may work with children and families, senior citizens, those with disabilities, recovering addicts, the mentally ill, immigrants, ex-offenders, or the homeless. Each of these jobs have their own specific needs and requirements. The role is critical in helping individuals and their families consider self-directed programs.