Brilliant
Why might a GSR be denied? Select all that apply.
a. The package was delivered within the scheduled delivery commitment time.
b. A refund has already been requested for this package.
c. The scheduled delivery date was more than 15 calendar days ago.
d. The shipper or the payer has a contract prohibiting GSRs for that service level.
A, B, C, D.
GSR: Policy and Guidelines (US, PR) 000015190
Select the correct order for handling immediate refund requests.
a. Explain the refund request process via IVA. Confirm the caller is the payer. Connect the customer to IVA.
b. Confirm the caller is the payer. Connect the customer to IVA. Explain the refund request process via IVA.
c. Confirm the caller is the payer. Explain the refund request process via IVA. Connect the customer to IVA.
C. Confirm the caller is the payer. Explain the refund request process via IVA. Connect the customer to IVA.
GSR: Telephone Refund Requests (US, PR)000015198
True or False. A GSR is a refund that customers can request for any delayed services.
FALSE. GSR: Policy and Guidelines (US, PR) 000015190
Which UPS Services are eligible for GSR? Select all that apply.
a. UPS 2nd Day Air AM
b. UPS Next Day Air Early
c. Surepost
d. Ground - Return Services
e. UPS Next Day Air Saver
f. UPS Next Day Air
A, B, E, F.
Guaranteed Service Refund Index (US, PR) 000020005
* UPS Service Guarantee