Service System
This is the step that takes place when I reach the customer's home.
The Greet Step
What does the acronym IAQ stand for?
Indoor Air Quality
This device is most commonly blamed for unit failures because the customer interacts with it most.
Thermostat
Getting my ______ right before each call is the key to success
Mindset
People buy from people they _____ and _______
Like and trust
How many steps are there in the Nexstar service system?
6
True or False: UV Air Scrubbers collect dust
False
What type of motor doesn't have a capacitor?
Variable speed or three phase
How many "no's" should we take before considering acceptance that the customer may not be interested in moving forward today?
3
Our primary financing lender
Service Finance
During what Step should pricing be discussed?
Present step
Indoor air is estimated to be how many times worse than outdoor air?
2-5 times
This systems capacity reduces by 30% when ambient temps drop below 40F
Heat Pump
The right number of solutions to provide
4
The confused mind says _____
NO!
Name the Steps in chronological order
Prep, Greet, Explore, Present, Execute, Wrap Up
What does VOC stand for?
Volatile organic compound
Who is was credited for the invention of modern air conditioning and in what year?
Willis Carrier in 1903
What to do rather than pitch to a one legger
Reset when both homeowners are home
What does PMAC stand for?
Polarized Media Air Cleaner
This step can be wasted working in a remote area but is best used to learn more about the customers needs
The Explore Step
Particulates make up what percentage of indoor air contaminants in the home?
33%
Describe the difference between an EEV and a TXV
Same purpose but a EEV uses a pressure transducer to take pressure into an electronic value and a board drives the stepper motor. TXV is strictly temperature mechanical
What solutions should financing be offered?
Every solution
The 3 pillars of trust are:
Empathy, Expertise and Expectation