ABA
Emails
Cancellations
Central Reach
Learning Center
100

What is ABA?

Applied Behavior Analysis

100

How often should you check you emails?

What is daily

100

What billing code do you use if your client cancels 30 minutes before the scheduled session?

What is same-day client cancellation

100

How often should you review your schedule in Central Reach?

What is daily

100

What is the AST Hotline Number?

(661) 218-4667

200

What is NET?

Natural Environment Teaching

200

Within what time frame should you reply to emails?

What is within 24 hours.

200

Your client cancels the day of session. What billing code do you use.

Same-Day Client Cancellation (Center)

200

When during your session should you begin to convert your session?

What is within the last 15 minutes

200

What document should you send home daily?

The daily Report

300

What is LTM prompting

Least-to-most prompting

300

What is scheduling's email?

CANOR.scheduling

300

When should you send cancellation emails?

As soon as possible, no longer than within 15 minutes from the start time of the session. 

300

How do you document a client late start?

What is add the late/early code above the Direct Intervention billing code.

300

Your Center client does not have a toileting program and wears diapers, how often should you be taking them to the restroom?

What is at least every hour.

400

What does ABC stand for?

Antecedent, Behavior, Consequence

400

Who should you CC in any schedule changes?

Who is your supervisor, Mary, Rocio, and Clara. 

400

You feel sick and need to cancel your Center session today. Who do you contact?

Call the AST hotline and reach out to your BCBA/Supervisor. 

400

You extend your session by 30 minutes, what should you do to your CR appointment? 

What is indicate the appointment includes makeup time and enter the number of minutes.

400

While at the Center, your client gets a paper cut and begins to bleed. What do you do?

Inform a supervisor that is First Aid certified, fill out an Ouch Report, then submit an incident report within 24 hours from the time of the incident. 

500

What does P.R.I.D.E stand for?

Praise, Reflect, Imitate, Describe, Enthusiasm


500

What is included in the cancellation email template?

What is 

Client's Full name, Date/Time, type of cancellation, person cancelling, reason for cancellation, and is CR updated

500

You need to cancel your home-based session, what do you need to do?

Contact and inform the client's family, inquire if they would like alternate coverage, contact you BCBA/Supervisor and relay the information through teams, update Central Reach, and send the cancellation email.

500

Your client cancelled, what should you do on your Central Reach?

What is change the appointment type to a cancellation, remove DI code, add the correct cancellation billing code, remove any drive time/mileage, then convert the session.

500

If your client exhibits these symptoms, you should reach out to your supervisor immediately. What are those symptoms?

What is a fever, vomiting, diarrhea, rash, lice, excessive coughing/nasal drainage, mucus/pus discharge from the eye, and sore throat. 

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