Central Reach
How often should you review your schedule in Central Reach?
What is daily
What is daily
When during your session should you begin to convert your session?
What is within the last 15 minutes
Within what time frame should you reply to emails?
What is within 24 hours.
How do you document a client late start?
What is add the late/early code above the Direct Intervention billing code.
When should you send cancellation emails?
As soon as possible, no longer than within 15 minutes from the start time of the session.
You extend your session by 30 minutes, what should you do to your CR appointment?
What is indicate the appointment includes makeup time and enter the number of minutes.
Who should you CC in any schedule changes?
Who is your supervisor, Mary, Rocio, and Clara.
Your client cancelled, what should you do on your Central Reach?
What is change the appointment type to a cancellation, remove DI code, add the correct cancellation billing code, remove any drive time/mileage, then convert the session.
What is included in the cancellation email template?
What is
Client's Full name, Date/Time, type of cancellation, person cancelling, reason for cancellation, and is CR updated
If your client exhibits these symptoms, you should reach out to your supervisor immediately. What are those symptoms?
What is a fever, vomiting, diarrhea, rash, lice, excessive coughing/nasal drainage, mucus/pus discharge from the eye, and sore throat.