SOPs
What's the 2 thresholds of reissuing a check?
10 business days/5 business days
What hours will you be open?
Monday – Saturday, from 8 a.m. to 8 p.m. Eastern Time
Who do we Identify
Public Partnership
What is our mission?
Transform lives by expanding access to self-direction and whole person care.
CDPAP
Consumer Directed Personal Assistance Program
Pay stub communication rules
1. CS should only confirm a check inquiry if the provider is available to verify their account information and give permission for the CS agent to speak with the 3rd party representative.
2. CS can only verify the net pay amount of the check and the issue date if requested.
3. CS will confirm the check information offered, matches what we can see in our systems (Portal or MyAccount); however, we cannot confirm if the check has been cashed, because we do not have access to this information.
I am interested in working at PPL. What do I need to do?
Visit PPL’s CDPAP jobs webpage for information about positions we are recruiting for and how to apply.
Must mention?
Call is recorded for quality purposes
EVV
Electronic Visit Verification
Change to direct deposit can take how long?
1-2 pay periods
When can I start working with PPL?
January 6th to help consumers and PAs who are already in the program transition to PPL. Current CDPAP consumers and PAs will have until March 28th to complete the transition to PPL as their fiscal intermediary. For consumers who are new to CDPAP, PPL will begin accepting referrals starting on March 1st.
4 Verifications of caller?
First and last name
Social Security
Date Birth
Email address
PPL is?
Financial management services company
MLTC
Managed Long Term Care
If the program allows for paper timesheets and if there is not an Authorized Representative that can sign the timesheet for the Participant/Employer, what can you do?
Instruct the caller to write “Deceased” in the signature box for the Participant
Does everyone in CDPAP have to move to PPL?
Yes. Consumers and their PAs will need to transition to PPL as their fiscal intermediary before March 28, 2025. Please contact PPL’s support center starting on January 6th for help with the transition process. The support center contact number will be published in early January.
Always ask in the closing
Would you like to participate in a brief survey
What is our tagline?
Your Life. Your Care. Your People.
NYIAP
NY Independent Assessor Program
True or False
Does ppl investigate allegations of Fraud, Waste & Abuse?
False
Will you come to my house to help me and my consumer?
We’d be happy to! Requests for in-home support are in high demand, so we’ll just need to schedule an appointment. For faster support, starting January 6th, we’ll have staff available to assist over the phone from 8 a.m. to 8 p.m. Eastern Time Monday to Saturday — no appointment needed!
What does IRR stand for?
Identify, Research & Resolve
Who's the CEO
Vincent Coppola
PACE
Program All-Inclusive for Elderly