All about the app
When it is not required to verify CMA.
What is when the file Under Review?
Applicant can not verify CMA and they are IDV Fail
What is deny access?
You are required to do this on every call
What is leave a contact?
This is a common missed item on written consent and ROI forms.
What is Place of birth?
Other than the HL Guide, this is where you can find the information on how to handle third party requests.
Written Consent and Sharing Applicants information SOP
These expire every 90 days
What is your VPN and HSIN passwords?
You would tell the applicant to do this when denied access due to failed verification.
What is request a copy of their file?
This will determine if you pass or fail on verification, BUT is not an actual part of verification.
What is current location?
You are required to submit this any time you are not logged in for your shift.
What is a time off request?
DOB can be used as an alternative for this.
What is CMA and/or CPN?
Documents submitted for Co-app with no SSN listed on file and IDV Fail, app DOB is 12/12/2018
The three words that are required to say for the call monitoring statement to be considered a pass on an evaluation.
What is may, monitored, recorded?
This is when a disaster closes and current location no longer needs to be addressed.
What is 18 months after a disaster was declared?
The department that verifies POA, Guardianship or Conservatorship documents
Who is the OCC - Office of the Chief Counsel
You can find instructions on how to send the ROI form here.