Systems
This is the name of the page, accessible from their student portal, that SNHU students view their balance and transactions.
Student Account Center
This is the name for the process by which payments dispense against terms with balances in Banner.
Application of Payment
This is the name of the checking account offered by BankMobile that we can disburse ELF directly to. It comes with its own debit card!
BankMobile Vibe Checking
New students may speak to a member of this team even before speaking to the Admissions team, they typically respond within a few minutes.
Inquiry Response Team (IRT)
Waiter! This is what SLA stands for
Service Level Agreement
Call a friend! This is the system that is used for viewing historic balances which might be seen in the roll-up term.
Colleague
This is the term that financial aid will always initially disburse in for an undergraduate student, when enrolled in the second term of a trimester.
Term one of the same trimester.
This is the timeframe required by the Department of Education that all schools have to deliver excess funds to students.
14 days after creation of a credit balance.
This team manages the SFS Concerns inbox, as well as SFS General case routing.
Solutions Analysts
This is the quoted SLA for an ETS, we're way ahead of it currently and I think that's PDQ.
7 Business days.
This is the system that Advisors, FCs, and the Registrar access to review student academic progress in a program
Degree Works
Payments made in Banner will always apply to these, before creating a credit balance which will disburse to BankMobile
Prior past-due balances.
This term describes funding originating from within SNHU, it cannot be used to generate ELF for a student but it can pay towards past-due balances or book voucher charges.
Discretionary / Scholarship funds.
You may want to transfer a student to a representative of this team after discussing TPD through the VA.
Military Benefits.
Packaging for newly accepted UG GC students on the A track.
Next business day.
This is the full name for the Student Information System that is used by SNHU to manage all student records.
Banner Admin
Look out New York, New York, this is the Banner page where you can find detailed information on the application of funds.
TSIAPPL
Take me to your leader! This is how students receive excess funds that do not have a BankMobile account.
No, students cannot request it as a payment method.
UFO Check (paper)
This team handles the Secondary Confirmation process. It ain't much, but it's honest work.
This is the length of time that we should allow for application of payment to process before sending any cases.
2-3 Business days from original disbursement.
This company created Banner, Colleague, and Degree Works, among others. SNHU is their largest customer for Banner!
Ellucian
202302
This will be required in most cases if a student erroneously receives a refund, typically from double-application of Pell Grant.
The student will have to pay the refund back!
New as of 2024 C-4, this team within the SFS Contact Center manages the award appointment dialer calls, remember those?
The Outreach team! (Team Eleni)
Disbursement.
Typically occur M/W/F if all requirements are complete, disbursements should be visible in Banner the next day. If all requirements are met and no disbursement is visible, partner with a TL to add the student to the disbursement tracker!