RGRV
What is the minimum and maximum time between RGRV visits?
RGRV has a minimum and maximum time between Operations PACE years: • Minimum time passed between conducting consecutive RGRV is 6 months • And no more than 15 months passing between each RGRV
FS23
Do you cite or coach if the product assessed in the grill side and/or wall unit freezers is not solidly frozen?
Cite
What is the first choice for Ordering for the Delivery Omni channel CFV?
Orders are to be placed through McDonald’s Global Mobile App as the first choice for ordering.
What are the new PACE restaurant segmentation percentages for Level 1, 2, & 3?
restaurant segmentation groups & naming
Level 1 -25% | Level 2 -50% | Level 3 -25%
Which pieces of equipment were added to the 2024 Equipment Calibration Worksheet?
Bacon Combi-Oven, Simplified Breakfast Staging Cabinet
If an operator asks you how to dispute an EcoSure visit or has questions about an Ecosure visit what do you tell them?
B. Contact EcoSure Escalation team. Guide them to the email address and phone number on the actual visit that is sent to them by EcoSure.
The person conducting the assessment can place their order through Mobile Order & Pay or
select the shortest line in the drive-thru or in-restaurant, whether that be at the front counter or the kiosk.
Only RGRVs that do not meet standards due to a critical question missed
Describe proper Look & Cook procedure
Look-Bump-Cook (Best Burger)
FS27
What items are you looking for when checking the backup pyrometer?
Pyrometer, batteries, probe
A CO2 detector must be installed within the closet where the bulk tank is located
TRUE
DT3-US-01 Order: Did the Order Taker provide a digital prompt and acknowledge you by name?
The order taker in DT prompted you to the app but didn’t acknowledge you by name. Did you mark yes or no?
No. Digital prompt provided. Name not used.
What is the new name for what was called PES in 2023
Operations Pace+ Support Visits
Describe proper storage of bun pillow packs after being opened and not being used
Bun pillows wrapped when not used.
FS1
All sheds within the lot of a free-standing restaurant are considered/should be considered as part of the corral? T or F
T. Only free-standing (not shared lots/ co-brands).
COACH
BC 9 Behind the counter Leading Operations: “Shift and Area Leaders conduct travel paths, identify danger zones, and take appropriate actions to prioritize & reduce operational barriers to deliver Gold Standard products and a great customer experience.”
Danger zone is evident in the front counter, however manager does not take action.
How would you assess this question?
No, there are no points to this question.
What is considered a qualifying visit for Process to Cure?
RGRV (and the associate follow up)
-2 or more components below 80%
-Overall score under 80%
-1 or more criticals missed in HS + FS
Food Safety Visits (and the associated follow up due to any criticals missed)
or
Egregious circumstances (does not require two or more instances)
Describe proper Pick n' Go procedures
If using Pick n’ Go, correct procedures are followed – Assembly system that increases the capacity of the Runner during high volume. PICK the sandwiches, then bump the order and GO, taking the Pick Ticket and the bag or tray with them.
FS33
If the employee does not state that the information on allergens can be found on the McDonald's website or by calling the McDonald's customer contact center (800), do you cite or coach?
They must give both options. This is not an either/or question. Both options are given.
HS8-US: PlayPlace Equipment True/False
CITE if one or more occurrences are observed: Unapproved equipment is found in use in PlayPlace/Playland or other areas either inside or outside of the restaurant.
If you cite is it a non-critical or critical?
Describe the three situations that must all apply in order for a customer to receive an empty cup
Note that filled drinks are to be provided for all Table Service orders. The only time a customer receives an empty cup is when all three of the following situations occur in a restaurant: the order is to go, the pick-up point is front counter, and the restaurant has a Self-Serve Beverage Bar or Freestyle Beverage System. This question only applies to table service assessment, and otherwise should be marked as N/A.
What does the process look like to exit the process to cure?
• 1st help visit within 30 days and O/O enters action plan inPACE Portal • 2nd help visit no sooner than 30 days afterthe first help visit • After the help visits, the restaurant receives the 1st Cure Visit. The Cure Visit is a Running Great Restaurants Visit (RGRV)that is conducted unannounced with a 48-hr notice, ensuring the restaurant can meet McDonald’s operations standards • After the 1st Cure Visit, the restaurant must also meet standards in the 2ndCure Visit, also an RGRVconducted unannounced with a 48hour notice • The restaurant continues to receive all naturally-occurring PACE assessments and Operations Excellence Assessments conducted based on consulting category parameters • 1The organization will again meet the Operations National Franchising Standards (NFS) after meeting standards in two consecutive Cure Visits, provided there are no other restaurants in Process to Cure at the timeand the organization otherwise meets the Operations NFS