Patient Experience
We are suppose to do this activity with 18% of our emergency department patients.
What is Leader Rounding
We strive to perform this within (1) hour to ensure optimal quality for infected patients.
Door to antibiotics (and for code sepsis patients)
The organization spent this amount of money on the new 3A space for low acuity patient care.
What is $500,000
This is the name of the new platform we have purchased that will help imbed Artificial Intelligence and Predictive Analytics into our current flow models.
What is LeanTaas
This is the name of our new teammate engagement platform.
What is Perceptyx
Name one of our trending items of challenge when it comes to our patient's perceptions (opportunities)
Cleanliness
Healthcare literacy (discharge instructions)
Seen timely
Family involved in the visit
As an element of Leap Frog, we observe this practice 100 times per quarter and document accordingly.
What is hand hygiene (handwashing)
We share this goal with inpatient areas because these call outs were such a challenge with staffing.
What is weekend callout rescheduling.
The *new* official shuttle name of the vehicle that takes patients to Mercy or to Rehab directly from the hospital while being accompanied by a physical therapist?
What is Wheels in Motion
This is the Reward and Recognition that awards a point value to the person awarded.
What is living our commitments.
We focus on this element of the patient experience daily and weekly as it is something more in our control despite boarding and operational challenges.
Nurse courtesy and respect
Main performed this in 16 minutes, Mercy 18 minutes, and South Park 15 minutes in 2023. The faster the better in this goal category.
What is door to CT for Code Stroke in <20 minutes.
Name one of our financial goals for the emergency department.
Name (2) tactics that can occur within the ED that can help in the goal of admission avoidance or help facilitate flow within the brick-and-mortar hospital.
Send patients to Hospital at Home.
Work to prevent social admissions.
Downgrade ICUs or Progs.
Discontinue telemetry.
Discharge from the ED directly in lieu of admission.
Name (3) official awards that we are able to give our teammates supported by (or encouraged through) Atrium Health.
Daisy Nurse Leader, Daisy, Daisy Nurse Educator, Daisy Team, Great 100, Beyond Excellent Expectations (BEE), Living our Commitments, Heart of Shared Governance.
Notable Nurse
Name one additional element (nurse specific) we look at regularly BESIDES nurse courtesy and respect, that impacts the overall would recommend patient experience score.
Nurse explains things
Nurse listens carefully
This happened 39 times last year at Main, 14 times at Mercy, and 6 times at South Park. Our goal in this category is to reduce by at least 15%, and of course, shoot for zero.
What is reduce falls.
Violetta has to go to the capital committee for capital requests exceeding this dollar amount.
What is $5,000
AMA and Left Without Being Seen before & after triage.
What are included in the Left Before Treatment Complete Composite.
That goal for participation for Perceptyx anniversary survey responses.
What is 35% for the target and 45% for the stretch.
What is "would recommend".
With the goal of achieving compliance 95% of the time, Main finished 2023 at 93.6%, Mercy 96.4%, and South Park 94.1%. Achieving this practice 95% of the time will again be the goal for 2024.
What is medication scanning.
A productivity measure that is calculated by taking the actual worked hours divided by the volume for a period of time.
What are Worked Hours Per Unit of Service (WHPUS)
The number of patients transferred from CMC to Mercy in 2023.
What is 2593
Name (3) of the (6) questions on the new Perceptyx survey for 2024 which will be asked of all teammates during on anniversary date with reminders to complete within (30) days.
I trust my direct leader
I recommend my direct leader to others
I recommend this organization as a great place to work
My direct leader cares about me as a person
My direct leader cares about my job satisfaction
I feel free to speak my mind without fear of negative consequences