Understanding Behaviour
This term describes any action a client uses to conduct themselves, including avoidance or coping mechanisms
What is behaviour?
In this stage of verbal escalation, practitioners allow venting and focus on safety
What is the release stage?
A participant repeatedly asks "why do I have to do this?" What stage are they in?
Questioning Phase
This stage involves a participant challenging with questions or testing boundaries
What is the questioning stage?
In the questioning stage, staff should try these two interventions
What is ignoring and redirecting?
A client exhibits hunched shoulders and crossed arms during a session. this is an example of what type of behaviour change?
What is closed-off body language?
When a client challenges boundaries with questions staff should use this intervention strategy
A participant is shouting and throwing objects but no one is immediately harmed. What stage is this?
The release stage
In this stage, a participant is overtly non compliant and setting limits is essential
What is the refusal stage?
At the release stage staff should try these interventions
What is listening carefully and allowing venting/listening?
These nonverbal cues, such as pacing or increased movement can signal escalation
What are physical change or energy increases?
This structured process involves trying a technique, assessing it's impact, and repeating until behaviour is managed
What is influence technique style?
A participant refuses to join a group activity despite repeated prompts. What stage is this?
What is The refusal stage?
This stage is characterized by a loss of verbal control and requires isolation and focusing on safety
What is the release stage?
When a participant refuses to comply, this intervention is the first step
When a client's energy level noticeably shifts, their baseline behaviour is likely affected by this
What is a trigger?
After escalation, practitioners focus on this to rebuild trust and relationship
What is therapeutic rapport?
After a heated moment, a participant begins to cry and express regret. What stage is this?
What is the tension reduction stage?
When a participant uses threats, this stage involves documenting, reporting, and seeking help
This intervention helps rebuild connection with a participant after a challenging moment
What is therapeutic rapport?
This phase emphasizes labelling observed behaviour changed to help clients build awareness
What is observing and reflecting behaviour?
When escalating behaviour threatens safety, staff should escalate while maintaining this internal state
What is calm and control?
A participant loudly threatens to harm another peer if they don't get their way. What stage is this?
What is the intimidation phase?
This final stage occurs after escalation and focuses on rebuilding trust through therapeutic rapport
What is the tension reduction stage?
When a participant threatens staff or peers (intimidation stage) this is the appropriate next step
What is taking it seriously, documenting, and seeking help?