Prepare
Being grateful for 5 things.
Setting 5 goals.
Completing 20 minutes of physical activity.
Is also known as this.
What is the 5-5-20
This is the most import thing we can do with our customers to set expectations and gain trust.
What is the Agenda Card?
This is always completed first in the Explore step.
What is, address the initial situation first.
This is always completed first in the Present step.
What is to create great options.
How you leave the work area after the work has been competed.
What is as clean as it was or better than before.
A clean shave or trimmed beard.
What is Physically prepared for the call.
Showing the customer that you respect their property by parking in the street.
What is asking if the van is parked okay.
This is looking at the situation that the customers is having us out for, noticing other issues and asking OELQ's.
What is a thorough evaluation of the entire home.
Building value is the work that is proposed, while connecting it to the words and information that the customer gave you.
What is Link it.
If you need to order parts, and come back to the job at a later date.
What is create a Follow-up.
Cleared all thoughts of the last call, or other issues outside of work.
What is Mentally prepared for the call.
Showing that you respect the customer's home before entering.
What is wearing shoe covers.
Talking to the customers throughout the call to give short updates and ask questions.
What is checking in with the customer Frequently.
After you have let the customer know the benefits of the solution(s) to their situation, you do this.
What is Spin It.
Last thing you do before you walk away from your customer.
What is Thank the customer for their business.
A clean Van.
What is Physically prepared for the call.
Noticing and commenting on the customers yard, neighborhood, or something of interest in their home.
What is making a personal connection with the customer.
Paraphrasing and writing down what the customer is telling us throughout the call.
What is capturing the customers words in our summary of findings.
After you present and before you start the work sold. This needs to be competed.
What is contact dispatch to give them timing update.
This is what we need to present to and explain the benefits of all our first time and non-maintenance customers.
What is the SPP
Read the work history and the notes of the customer.
What is Mentally prepared for the call.
The last step in the greet step, as well as the agenda card.
What is creating a 5 Star Experience.
If wanted, letting the customer know a ballpark of the investment. This is done before estimates are written up.
What is Price Transparency.
Before you present, you let the customer know a little about yourself and the company.
What is the reconnect.
This is what you need to let your customer know that will be sent to them after the call is completed.
What is the 5 star review and let the customer know about the survey.