A1c Assessment
Who do we transfer Initial A1c Call to for medication review ?
QCP pharmacist
What are the two main types of diabetes?
Type 1 and Type 2
Name one long-term complication of diabetes affecting the eyes.
Diabetic Retinopathy
What is the primary goal of diabetes management?
To maintain blood sugar levels within a healthy range
What are social determinants of health?
Social and economic factors that influence health outcomes, such as poverty, housing, education, and access to healthcare
When is a A1c Follow up call transferred to QCP pharmacist?
If medication review had not been completed in last 3 months or if member is nonadherent, having side effects, safety issues, lack of understanding medications.
What hormone is not produced or properly used in people with diabetes?
Insulin
Name one long-term complication of diabetes affecting the kidneys.
Diabetic Nephropathy
What are the four main components of diabetes self-management?
Medication, Diet, Exercise, and Blood Sugar Monitoring
How can lack of access to healthy food impact diabetes management?
It can make it difficult to follow a healthy diet and control blood sugar levels
If unable to warm transfer call to QCP pharmacist what do you do?
Submit MAD - Follow up Task to MAD/MADHP - Pharmacist to call member.
What are carbohydrates broken down into in the body?
Glucose
Name one long-term complication of diabetes affecting the nerves.
Diabetic Neuropathy
What does it mean to "bolus" insulin?
To take a dose of insulin before a meal to cover the carbohydrates in the meal
How can stress affect blood sugar levels?
Stress can raise blood sugar levels
You cannot speak to a member if they are in one of these states
Non Compact States - Alaska, California, Connecticut, District of Columbia, Hawaii, Illinois, Michigan, Minnesota, Nevada, New York, and Oregon
What are some important dietary considerations for people with diabetes?
Portion control, carbohydrate counting, consistent meal timing
What is a common foot complication for people with diabetes?
Diabetic Foot Ulcer
What is the name of a device used to measure blood sugar levels?
Blood Glucose Meter
How can lack of transportation impact a person's ability to manage their diabetes?
This must be submitted by end of business day.
Assessment
What is the A1C test used to measure?
Average blood sugar levels over the past 2-3 months
What is a serious condition that can occur when blood sugar levels are very high?
Diabetic Ketoacidosis
What is a continuous glucose monitor (CGM)?
A device that continuously monitors blood sugar levels throughout the day
How can social support impact diabetes self-management?
Strong social support can help people with diabetes stay motivated, adhere to their treatment plan, and cope with stress