Values
Doing what's right even when nobody is watching.
What is Integrity?
Procedure, What's in it for the patient, Time
What is PIT?
The act of providing information in a clear and precise (Including all needed details) manner.
What is clear communication?
Creates a strategy and game plan for the day including confirming the day’s treatment and schedule, identifying future treatment and opportunities and creating a plan to make the daily goal.
What is morning huddle?
Ensuring joy is a part of each day.
What is Enjoyment?
"Small, little, watch, kind of, not a big deal"
What is minimizers?
What is blue note?
Daily Duties include but are not limited to: reviewing daily charts; reviewing and updating medical and dental health history; performing needed screenings; working with the dentist to develop and present treatment plans; educating the patient on the importance of good dental hygiene; scaling, polishing and flossing all teeth; explaining the importance of and applying fluoride; scheduling next visits; cleaning and preparing room for the next patient.
What is Dental Hygienist?
Everyone working together towards a shared vision of success.
What is Contribution?
Instilling confidence in the patient that they can help them avoid these worsening conditions by taking care of the treatment now.
What is stressing urgency?
The ability to think clearly and rationally about what to do or what to believe. It includes the ability to engage in reflective and independent thinking.
What is critical thinking?
Daily Duties include but are not limited to: sitting patients; taking needed x-rays; assisting the doctor during procedures; completing restorative procedures; preparing and sending out lab cases; going over post op procedures; charting; cleaning and preparing room for the next patient; putting away supplies and stocking rooms.
What is Dental Assistant?
We aim to make people feel like they are part of a family, and not just a number.
What is Connection?
Doctor determining must do, ought to do, can do.
What is Priority of treatment?
Building value around appointments, changing verbiage to "reserved time" instead of "appointment", reminding patients about our appointment policy and how far booked we are, not re-appointing patients who consistently cancel short notice.
What is Taming Cancellations?
Daily Duties include but are not limited to: checking in and out patients; answering phones; handling patient communications; preparing for the next day's patients; confirming appointments; collecting payments; scheduling to goal; following up with unscheduled patients.
What is Business Team?
The ability to critically think at all times, "are we going above and beyond for our team members and patients?"
What is Excellence?
Referring to ourselves as dental health experts and remembering that the treatment necessary is not something we find in the patient’s mouth but their existing conditions that existed before they walked through the doors and that they need our help, as a dental professional they are seeking your knowledge, wisdom and expertise.
What is mindset shift?
Our mission statement.
What is "To create happy and healthy smiles though the most comfortable and compassionate dental care possible."
Patients who need additional cleanings, are running late, or have extensive treatement.
What are Exception Patients?