Exceptions
How many identifiers are needed to resolve patient name/dob discrepancy?
3
What is the OVA quality score goal?
95%<
What state does outbound exception supervisor Devon Faust live in?
Pennsylvania
What are the 2 main order methods for a clinic?
Portal and manual
Name the 3 main resources we use to verify insurance
Eligibility Grid, Availity and Front Runner
Specifically, this is used to look up other active medical insurances
Insurance Discovery
What state does inbound supervisor Brian Padlo live in?
What does FAP stand for?
Financial Assistance Program
What is our current average patient order volume per day?
1900
What insurance type to select for the following payer - Empire - NYSHIP ?
UHC
How many supervisors do we have and can you name them?
6 - Brandi Penny, Bill Haberthier, Brian Padlo, Caroline Sparr, Danielle Doctor, Devon Faust
98%
All Medicare/Medicare advantage orders are required to be ______
Authorized
What is the average percentage of daily orders are exceptions placed on?
30%
Ohio Healthy Medical Plan PPO requires ____
a call out
Which Patient Advocate has been with customer service the longest?
Melissa Lemon
How many medications do we test for?
64
Hyphenated last name Davis Parks in docs order, insurance has name Parks. What do you do for this order scenario?
Since both last names indicated, release order matching insurance as Parks
What was top exception for 2024?
Missing Order Form
What is OVA supervisor Bill Haberthier's favorite sports team ?
The Dallas Cowboys
How long do we keep a patient's sample for?
45 days