Problems to solve
A tool we use to get to true root cause and implement effective, sustainable countermeasures.
What is PSP or Problem Solving Process?
Inventory, Overprocessing, Waiting, unused creativity, Defects, Overproduction, transportation, and Motion
What are the 8 wastes?
It is how we ensure sustainment of our KPIs, Policy Deployment and installation of a new process.
What is Daily Management?
The key levers that we have to help us outperform the market, grouped into three areas of growth at Fortive known and the 3D Framework.
What are Dream, Develop and Deliver?
1. Dream: Generating stronger ideas through deeper customer insights
2. Develop: Improving returns from investment in research and development
3. Deliver: Improving execution to increase and accelerate growth
A standard format in which we capture, track and manage activity or actions to help us understand if we are making progress, on track or behind.
What is an action plan?
An effective, documented, understood, and followed standardized process that enables us to meet or exceed our customers quality, delivery, and cost requirements.
What is Standard Work?
It is how we deploy FBS in a "hands-on" way, at Gemba. It also means Change for the Good, and describes a continuous improvement mindset.
What is Value Selling?
A chart using a method that was named after an Italian economist that observed the 80/20 concept used to show where the highest impact is and why.
What is a pareto charte?
It is a visual representation (graph) of data that is plotted over time. It helps us find trends and patterns over time. We use them in multiple contexts such as Daily management and Problem solving.
What is a run chart?
It is a tool that helps us to visually represent all of the process steps and information flows that help us to complete a product or service.
The different 3 types of Customer Jobs to be done.
What are Functional, Social, Emotional?
1. Functional: Help me do...
2. Social: Help me seem...
3. Emotional: Help me feel...
How frequently a product or transaction must be completed to meet customer expectations.
What is Takt time?
A gap or miss between actual result and existing plan or given metric, and a gap or miss between the actual and the new desired future plan or metric.
What is a Caused problem and a Created problem?
Set of Tools that are the foundation of FBS and rooted in our Core values: We build extraordinary teams for extraordinary results.
What are the fundamentals (DM, SW, Experimenting, PSP, TPI, VSM, VOC, Kaizen Basics, 5S)?
Testing assumptions and gaining insights in a structured and data driven way.
These 3 elements make up the framework of Funnel management at Fortive.
What are: Sales process, Standard KPIs and Targets, and Funnel Review cadence and processes.
A monthly team-based meeting where the business performance related to KPIs and CVDs (Core value drivers) is reviews and actions are taken to deliver on commitments made.
What is an operating review?
Actions that address the root cause and tend to be focused on process creation, an improvement to avoid future problems which are different than Actions that take care of the customer or issue today - relieve an immediate pain of the gap and allow the team to continue problem solving.
What are Permanent countermeasures and Temporary countermeasures?
What is Policy Deployment (PD)?
Applying this tool on an ongoing basis enables us to gather insights, an develop or improve products, marketing and sales, and services offered in all areas of business. It is the method for gathering, analyzing and acting on spoken and unspoken customer needs.
What is Voice of Customer?
What is Key Account Management?
50% of the target required to reach the 3-5 Year goals are set in this.
What is an annual Policy Deployment Breakthrough Objective?