๐๐ฎ๐๐๐๐ฌ๐ฌ๐๐ฎ๐ฅ ๐๐ญ๐ซ๐๐ญ๐๐ ๐ข๐๐ฌ
How do key performance indicators (KPIs) help sales teams improve their strategy?
They track progress and highlight areas for improvement.
What is a promise that a product will meet certain standards or be of good quality for a certain time?
A warranty.
How have mobile phones changed how sales reps communicate with customers?
They allow instant communication and access to information.
How do loyalty programs help keep customers?
By rewarding repeat purchases.
How can a salesperson respond to a customer who questions the quality of the product?
The product objection.
How can metrics help in training sales teams?
They show where salespeople need to improve.
What is it called when a sales strategy focuses on showing the extra value a product provides to meet customer needs?
Conveying product benefits.
How do social media platforms help salespeople?
They help engage with customers and build relationships.
What is important to continuously do to keep customers coming back?
Collect feedback and make improvements.
What method involves handling a customer's concern about where the product's origin?
The source objection.
Why is it important for sales teams to understand customer behavior through data?
To adjust sales approaches to customer needs.
How do guarantees help build customer trust in a product?
They assure customers they can return the product if itโs not right
How do analytics tools help sales teams personalize their sales approach?
By giving insights into customer preferences.
How does personalized communication help keep customers loyal?
It makes customers feel valued and keeps them consistent.
How can a salesperson address a customerโs doubts by showing how others have been happy with the product?
Using a third-party testimonial.
How do sales teams use data to see if their sales strategies are working?
By looking at conversion rates and customer costs.
what variables could be acquired in attracting online customers compared to physical customers?
availability, location, better understanding of customer
How have customer relationship management (CRM) systems changed personal selling?
They help manage interactions and target customers better.
What is the use of data to build and keep strong customer relationships?
Customer relationship marketing (CRM).
What response technique involves turning a customer's objection into a reason for buying the product?
The boomerang method.
How can sales teams use past sales data to predict future sales trends?
By analyzing past sales to predict future trends.
how does the efficiency in package design create a more sustainable product?
makes it simple to the niche or audience of consumer
How has e-commerce changed traditional sales?
It has moved some sales online, requiring digital skills.
Why is after-sales service important for maintaining customers?
It provides ongoing support and solves problems.
What technique addresses a customer's concern about when the product will be available?
The time objection