Joint Owners
How do you add a joint owner? (no existing relationship)
By completing/returning 97ci Joint owner form.
True/False Multiple claims can be canceled at one time.
False, you can only cancel one at a time.
What is the age limit to have a debit card?
14 years of age
What are the accounts that can be debited during a speedpay payment?
External Checking accounts
What are the two ways a Joint owner can be removed from an account?
Voluntary Removal of Join owner form 596, or an account shutdown.
How long does it take for a new debit card to connect to zelle after activation?
8-24 Hours
True/ False Any m2m transfer with a different address is considered high risk.
False high risk m2m is over $1000 and address is different from the senders address
What do you do when claims portal is down and the transaction is posted?
Transfer to CCO Fraud: Debit Card to file a fraud claim.
What is the daily spending limit for a debit card attached to an Active Duty account
$3,000
Joint owners cannot add, change or delete a codeword unless..
On behalf of a minors account
What alert is placed when member says ID has been lost/stolen or identity has been stolen at another FI?
ID Theft Risk Alert
For dc renewals, the card number does not change but what does change?
Expiration date AND CVV code
True/False There is a disclosure for every additional ACHO transaction after the initial transfer.
True You must read the second disclosure word for word for each additional ACHO transaction conducted.
To add/remove survivorship of an existing joint owner, the primary account holder must submit a .. (3 acceptable answers)
Change of Information Form 97ci, Membership Agreement form or a Written request
What do you do when member states a fraudulent loan has been deposited into their account?
Immediately place funds on hold and
When cancelling a debit card lost/stolen, what type and length of note must be placed?
3 year account level note