Information Technology
This field involves the use of computers, software, and systems to store, process, and share information, transforming how organizations operate and make decisions.
Information Technology
Used at the department level, traditionally monitoring employee activities
Behavioral Control
A private, company wide information system that uses the communications protocols
Intranet
This term refers to using social media technologies for communication and collaboration among employees, customers, and stakeholders
Social Business
a characteristic of hierarchical control?
Detailed rules and procedures
This IT application involves analyzing large datasets to uncover hidden patterns and make better business decisions.
Big Data
Focusing on the results rather than the process
Outcome Control
They connect different parts of the larger network
Brokers
This delivery company uses Big Data to predict, with 65-95% accuracy, which customers are likely to switch to competitors.
FedEx
This term refers to an organizational approach that emphasizes shared values, self-control, and adaptive culture to unite individual, team, and organizational goals for overall control.
Decentralized Control
Enterprise Rent-A-Car utilized this type of IT system to collect data on daily transactions and improve process management.
Transaction Processing Systems
Managers use this to see the cause-effect relationship among critical success factors
Strategy Maps
It is the sum of its knowledge, experience, understanding, relationships, processes, innovations, and discoveries
Intellectual Capital
This company found that computer-based data analysis outperformed editorial staff in generating personal book recommendations.
Amazon
This term refers to an organizational approach that relies on detailed rules, formal control systems, and a rigid hierarchy to monitor and direct employee behavior.
Hierarchical Control
These tools enable organizations to analyze accumulated data and uncover insights for better strategic decision-making.
Business Intelligence
An innovation that provides managers a balanced view of the organization by integrating traditional financial instruments and statistical reports from markets, customers and employees
Balanced Scorecard
Formal, systematic knowledge that can be articulated, written down, and passed on to others in documents, rules, or general instructions
Codified Knowledge
This Big Data structure centralizes all analytics experts in one department, ensuring critical mass but may leave other applications unnoticed.
Centralized Design
What is the consequence of hierarchical control on employees?
Indifference toward work
Early IT systems focused on this primary goal, automating routine tasks to save time and reduce errors.
Efficiency
Who commonly uses strategy maps?
Top Management
The sum of its knowledge, experience, understanding, relationships, processes, innovations, and discoveries
Knowledge Management
This hybrid Big Data structure places a small number of data scientists in a center of excellence led by a CDO, while others remain in functional departments.
Balanced Design
What is the first step in the cycle of the Feedback Control Model?
Setting strategic goals for departments or the organization