Commodities
These are the 3 original commodities that went on PRA restriction.
What are Seat Covers, Outside Mirrors and Wheels?
These are 5 states are allowed to use Set Up Time when submitting claims per their state statutes.
What are Illinois, Minnesota, Montana, New York and Alaska?
These are the 2 people we contact when we have HR issues.
Who are Rose Buckley or her back up Alexis Thomas.
What are the Deleted folder and the Junk Email?
This is the bulletin that outlines the PRA Process.
These are the commodities that have Model Year specific restrictions.
What are Control Arms (2019+), Headlamps (2021+) and IP Extension/Upper Trim Panels (2022+)?
Bonus points for: Select Field actions and/or Canadian Fits/Gaps Adjustments (2021+ for Endgate and 2018+ for Hoods)?
This error is based on the JC End Date. It means the dealer waited over 180 days to submit and the WSC is no longer able to pay the claim. (If a dealer pushed back, we can reassign the claim to the Regional Warranty Manager RWM)
What is the 110 Error?
These are the people to contact if Heidi is unavailable and you need to speak to someone right away.
Who are Misty and the other TLs?
Misty McKay- 989-233-0218
Lisa Musser - 989-714-4990
Angela Connolly - 989-482-7331
Melissa White - 989-397-0618
What is the process when a dealer submits a Corvette with Twilight Blue seats and the customer complaint is the color is coming off on their clothes?
What is:
1. Call the dealer to explain the BQ will be in contact with explain the situation
2. Approve the PRA
3. Escalate to BQ to inform them the customer will need to be contacted to discuss a resolution
?
This is the bulletin that outlines the Tire Warranty Process
What is 20-NA-159?
This is the only commodity that we will allow dealers to submit a claim for under the "grey area" rule.
This is the amount of days after a claim is paid that the dealers must keep all parts in case GM wants to request them back.
What is 7 days?
These are the phone numbers for GM IT and Morley IT.
What are
GMIT - 888-337-2400
and
Morley IT - 989.791.MOIT (6648) ?
This is how we handle seat covers damaged by a leaking sun roof.
What is reject with Consequential Damage verbiage?
This is the bulletin regarding Requirements for Replacement of Dual Mode Charge Cord Set Under Warranty.
What is 22-NA-083?
This is the only commodity on restriction that we really aren't looking at the part restricted.
What are control arms?
This is what we do when a claim rejects for Error 228 - Repeat Repair. Labour code 7023350 on Job Card 456 is related to labour code 7023770.
What is verify the parts on both claims are different and then review as normal?
One LOP is for the seat bottom (7023350) and one is for the seat back (7023770). No additional attachments or approval is required for the Repeat Repair.
This is the person who took Lisa Campbells place when she left. He has the title of Global Warranty Strategy Manager.
Who is Josh Cohen?
This is the verbiage we use when the dealer submits a PRA for a warrantable assist step that is not loaded in the vehicle build.
What is the Accessories Not Loaded in IVH verbiage and then the Approval verbiage?
This is the bulletin regarding Ultium PowerUP Level 2 Home Charger Warranty Claim Information.
What is 22-NA-215?
This is the only commodity not attached to the vehicle.
What are charge cords?
These are examples of the types of transaction types the PRA Team might see on PRA claims.
What are:
ZFAT - Field Actions
ZPTI - Part Transaction - Service Agent Installed
ZREG - Regular Vehicle Transaction
She is the Call Center Site Manager.
Who is Kathy Moreno?
This is the timeframe for which we can ask if the concern was noted on PDI.
What is within 72 hours of the PDI being done?
This is the bulletin for headlamps with Exterior Lamp Condensation and Water Leak Information.
What is 01-08-42-001?