PV Packets
I am the child's Aunt and want to become their provider
What is Relative Packet
1st day we launched CC4 live
What is May 5th
Goal for number of calls that need to be taken and/or returned daily per PVL Spec
What is 5 total
You click on this sub tab if you want to enter a Log note for provider
What is Notes and Tasks
MCT zoom meeting link should be mainly used by these people
What are Supervisors
I am the child's mom's best friend and want to become their provider.
What is Non Relative packet
You click on this icon to bring up provider info
What is the Provider
Goal for number of packets that should be processed daily per PVL Spec
What is 3
A PID# is generated thru this process
What is an Agreement
What are Trustline applications
I am a current provider and I need to report that I moved.
What is COA packet
You click on this color hyperlink to access addtl info
What is blue
Your monthly goal for QI score
What is 70% or better
If there is no Agreement, this person needs to request it
What is CS
Process if you come across a duplicate PID
What is send info to Tina/Lead
Licensed providers would only need 1 of these 2 packets
What is CCC or FCC packet
You click on this sub tab to access timesheets
What is Payments & EOP
This spreadsheet contains all info re: packets and needs to be updated daily
What is PVL Log
The providers can sign up and access their info from here
What is provider portal
This person will be joining our team on Fri 5/16
What is Stephanie
5 different type of PV Packets
What is Relative, NR, CCC, FCC, @ COA
Process when provider never received email to sign up for the portal
What is unlink and link provider
These type of calls will be distributed evenly to everyone to return
What are Hunt Group Calls
Time the last walk in can be seen
What is 5pm
You will need to submit this to the Benefits Dept if you have unpaid time
What is a Dr's note