Resources
The coverage letters on PMR correlate with their coverages via this site.
Auto Answers (Answers > Auto > Private Passenger > Coverages > Coverage Information)
Shows household notes only.
HN
This department handles eligibility.
Underwriting
PLCC
Personal Lines Contact Center
Submit timecards here.
T2 (soon to be Workday)
There are two ways to search customer information when a policy number isn't available.
ECRM & CI (via ConnecZ)
This function key returns user to End of Transaction (usually)
F24 (or shift + F12)
A loss has occurred, and the agent has a "what if" question, so I must get them transferred to this department.
Claims
PMR
Policy Master Record
True or False: State Farm contributes to your HSA (Health Savings Account)
True
This site would provide guidance on what to do for the inquiry of the call.
SWP (Standard Work Process)
True or False: CI can be accessed from EOT only.
False; CI can be accessed from EOT + PMR.
If the caller puts you on hold before you answer, saying your greeting this many times:
2
ARRP
Accident Record Rating Plan
This benefit pays for school.
Tuition Assistance Program
Product rules are listed here.
Auto Rate Manual
Lienholders are listed on one of these pages.
F9
True or False: a case can be rushed if there's been a claim (and the app date is prior to the date of loss)
True
CHD
Client Historical Details
State Farm was founded this year.
1922
Aids designed to help with step-by-step instructions.
[Auto] Job Aids
This household screen shows more than 1 section of information.
HH (shows a policy, household drivers, and household notes)
A name can only be changed on a refund check in this situation.
Deceased named insured.
OSC
Operations Service Cloud
This is used as the "Google" for State Farm.
SFnet