Know your Clients
This client only prefers Yolanda to provide care during care schedules.
Mike Ortiz
Is orientation and training paid?
Yes. $16.50/hour
What is a CG's hourly rate?
$23
What is the scheduling team's email address
Schedules.eastbay@amadaseniorcare.com
On which floor is our main office located?
6th floor
This client is very kind. But, he is not ready for caregivers to start performing personal care. For the moment he only wants us to do some grocery shopping, make some phone calls and go to the pharmacy or doctors.
Mike Alderman
is an online system used by employers in the United States to verify the employment eligibility of their employees
E-verify
What is IADLS and give two examples
Instrumental Activities of Daily Living
e.g:
Managing finances, Meal preparation, Shopping, Transportation, Housekeeping
Differentiate Daily Overtime vs Weekly Overtime
Daily Overtime > 9 hours in a day
Weekly Overtime > 40 hours in a week
Where is our office located?
1320 Willow Pass Rd Suite 650, Concord, CA 94520
This client loves too bake
Ann Lore
Name three onboarding requirements that a new hire needs to submit.
Driver's License, Social Security / Employment Authorization, Home Care Aide Certificate, Tuberculosis Test Result, CPR Certificate
CGS can reimburse this when they use their personal vehicle for business-related purposes.
Mileage
List three criteria we consider when scheduling or assigning a caregiver to a client.
Availability, Location, Skills and Experience, Attributes, Personality
Do we offer Live-in care and why?
No. Schedule of the caregiver will be hard to manage.
A caregiver that will be assigned to this client needs to undergo a NeuroCC specific training before providing care
Gerardo Custodio
What do you call the platform we use for Recruitment process
Paradox
What type of care focuses on providing comfort and support to individuals with a terminal illness?
Hospice Care
This refers to the reimbursement that caregivers receive for the time and costs involved in traveling between clients.
Intervisit Travel
List 5 locations/communities that we serve
Concord, Alamo, Berkeley, Livermore, Pleasanton, Eatbay, Lafayette, Walnut Creek, San Ramon, Dublin, Blackhawk, Danville
This client is a retired U.S. District Court judge who served in the Northern District of California.
Thelton Henderson
How do Cgs accrue paid sick leave?
Paid sick and safe time accrues at a rate of one hour for every 30 hours worked
Is a caregiver allowed to administer medication to clients?
No. Caregivers can help remind clients to take their medication, but the actual administration
What is the 24-hour cancellation policy
Clients will be billed for the full hours of care scheduled if they cancel less than 24 hours in advance
Name one policy in the handbook that could lead to a coaching summary
Improper Clock in/out